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Quality Assurance Officer
Quality Assurance Officer
Quality Assurance Officer
Date Posted:
2005-08-22
Call Center Company: Callworx, Inc.
Description:
Callworx, Inc. is looking for individuals who are qualified for the position of Quality Assurance Officer.
Successfuly applicants for Quality Assurance Officer will have a great career in Callworx, Inc..
- Bachelor's/ College Degree holder, any course
- Extensive knowledge of client program and systems
- Highly analytical and observant
- Provide strong customer service orientation
- Preferably with call center exposure
- Good interpersonal and communication skills
- Willing to work graveyard shift/ shifting schedule / long hours
Call Center Directory advises to all job seekers to apply as walk-in applicant for Quality Assurance Officer job opening of Callworx, Inc..
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Qualifications:
Bachelor's/College degree holder, any course
Extensive knowledge of CRM tools and monitoring applications
Highly analytical and observant
Provide strong customer service orientat
ContactPoint Outsource Services Philippines is a customer relationship management company utilizing voice technologies. ContactPoint Outsource Services Philippines is a spin-off from the call center
Requirements:
1-2 year(s) relevant leadership experience in a call center is a MUST.
Experience as a Quality Manager is a PLUS
Responsible for overseeing the Quality Assurance Team.
Responsib
Responsible for managing the day-to-day activities associated with ensuring the completion and coordination of quality assurance tests of products and services are achieved and are according to method
RESPONSIBILITIES:
* Drive coloration and strategy of the customer satisfaction process to the internal quality process.
* Ensures QA Department is implementing TeleTech Quality Assurance B
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