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Quality Assurance Officer
Quality Assurance Officer
Quality Assurance Officer
Date Posted:
2005-10-30
Call Center Company: TRG Philippines-The Resource Group
Description:
TRG Philippines-The Resource Group is looking for individuals who are qualified for the position of Quality Assurance Officer.
Successfuly applicants for Quality Assurance Officer will have a great career in TRG Philippines-The Resource Group.
Qualifications:
Bachelor's/College degree holder, any course
Extensive knowledge of CRM tools and monitoring applications
Highly analytical and observant
Provide strong customer service orientation
Preferably with call center exposure
Good interpersonal and communication skills
Willing to work graveyard shift, shifting schedule and long hours
Call Center Directory advises to all job seekers to apply as walk-in applicant for Quality Assurance Officer job opening of TRG Philippines-The Resource Group.
Related Jobs:
- Bachelor's/ College Degree holder, any course
- Extensive knowledge of client program and systems
- Highly analytical and observant
- Provide strong customer service orientation
- Prefer
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Requirements:
1-2 year(s) relevant leadership experience in a call center is a MUST.
Experience as a Quality Manager is a PLUS
Responsible for overseeing the Quality Assurance Team.
Responsib
Responsible for managing the day-to-day activities associated with ensuring the completion and coordination of quality assurance tests of products and services are achieved and are according to method
RESPONSIBILITIES:
* Drive coloration and strategy of the customer satisfaction process to the internal quality process.
* Ensures QA Department is implementing TeleTech Quality Assurance B
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