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Quality Analyst Tech Account

Quality Analyst Tech Account

Date Posted: 2011-07-27

Call Center Company: Sitel Philippines

Description:
Sitel Philippines is looking for individuals who are qualified for the position of Quality Analyst Tech Account. Successfuly applicants for Quality Analyst Tech Account will have a great career in Sitel Philippines.

Responsibilities:
Track and report agents' Quality Audits.
Track and analyze quality performance, mark-offs, and areas for improvements.
Monitor calls and provide timely and effective feedback.
Facilitate calibration sessions for both operations and client.
Analyze data to provide root cause and analysis and can execute action items to improve on opportunities observed.


Requirements:
Candidates must have at least 6 months work experience as a Call Monitoring Specialists or Quality Analyst in a Software account.
Has proven track record in Quality Coaching, Sales Coaching and would be able to motivate CSR/TSRs to meet goals.
Knowledgeable in Quality Metrics for Tech Programs
Must have strong listening, verbal and written communication skills.
Excellent organizational/time management skills.
Amenable to work in shifting schedule and graveyard shift in Ortigas, Pasig.
Applicants should be Filipino citizens or hold relevant residence status.

Call Center Directory advises to all job seekers to apply as walk-in applicant for Quality Analyst Tech Account job opening of Sitel Philippines. You can apply at the following Sitel Philippines location(s):

Sitel Ortigas
Sitel Ortigas
Sitel STAR Hub
2nd Floor, Centerpoint Building
Garnet Road cor. Julia Vargas Ave.
Ortigas Center Pasig City
Philippines




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