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QA Staff
QA Staff
QA Staff
Date Posted:
2011-10-19
Call Center Company: Times Telecom Philippines
Description:
Times Telecom Philippines is looking for individuals who are qualified for the position of QA Staff.
Successfuly applicants for QA Staff will have a great career in Times Telecom Philippines.
Responsibilities:
The Quality Assurance (QA) Staff is mainly accountable and responsible for reviewing, monitoring and scoring the calls of Outbound Call Center Agents based on predefined standard or protocols set by both the Operations and the Quality Assurance departments. The QA Staff is expected to provide Team Leads feedback on their team’s performance in general and individual strengths and areas for improvements in terms of quality, as well as assist and coach them in identifying quality assurance programs and techniques suitable for their team. Further, she/he is expected to assist the Team Leads draw and execute performance improvement plans for the team. Lastly, she/he is expected to maintain detailed documentation of quality scores and feedback sessions with the Team Leads.
Requirements:
Exemplary adherence to call handling processes and procedures;
Computer literacy;
Dynamic, self-driven seasoned professional who can work with very minimal supervision;
Excellent communication and interpersonal skills
Have completed at least two (2) years of college, vocational, or technical education
At least six (6) months relevant work experience in an Outbound Call Center or similar environment preferred but not required
Call Center Agents with proven track record to have high quality work may also qualify for the position.
Fresh Graduates are also welcome to apply.
Call Center Directory advises to all job seekers to apply as walk-in applicant for QA Staff job opening of Times Telecom Philippines.
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