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Programmer Analyst - IVR
Programmer Analyst - IVR
Programmer Analyst - IVR
Date Posted:
2010-06-03
Call Center Company: NCO Group
Description:
NCO Group is looking for individuals who are qualified for the position of Programmer Analyst - IVR.
Successfuly applicants for Programmer Analyst - IVR will have a great career in NCO Group.
RESPONSIBILITIES:
Design technical solutions to enable interface between Client and NCO systems
Develop and implement programming codes to meet designed interface solutions between NCO and Client systems.
Perform unit testing to ensure viability of programming through validating individual units of source codes, script, and/or architecture.
When requested, required to perform troubleshooting through analysis of code and data, identify system issues and concerns, and provide resolution.
Advise user departments in computer applications, capabilities, alternative programming approaches, and limitations to resolve specific problems and/or make changes to programs.
When requested, required to write technical documentation to communicate project status to next phase and/or to provide user instructions to Information Technology (IT) Operations department.
When requested, required to provide training and direction to junior Programming staff.
Perform ongoing systems maintenance to update or revise programming needs, or to identify and correct in-house systems applications.
Dependent upon position, use Agile Software Development process for software development promoting efficiency and accuracy through the development process.
Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with NCO policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
REQUIREMENTS:
Bachelor's Degree in Computer Science/Information Systems or equivalent in relevant work experience.
1 years of previous programming/work related experience required. 3 years of previous programming/work related experience preferred
1-2 years experience writing and deploying Aspect Unified IP IVR M3 script applications.
1-2 years experience writing T-SQL scripts using Microsoft SQL 2005.
Knowledge of Aspect Unified IP system configuration, including: adding agents and services, managing voice recognition, telephony and PBX integration.
Knowledge of Aspect Unified IP system design including: performance monitoring, capacity planning, real-time and historical reporting metrics.
Knowledge of network and voice testing procedures and tools.
Ability to understand and work within set deadlines.
Ability to work with geographically disbursed team members.
Exhibit strong attention to detail.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to prioritize and organize work in a multi-tasked environment.
Ability to adapt to a flexible schedule.
Willing to work in Fort Bonifacio, Taguig
Call Center Directory advises to all job seekers to apply as walk-in applicant for Programmer Analyst - IVR job opening of NCO Group.
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Qualifications:
University graduate with a bachelors degree in Computer Science, Information Technology or its equivalent. Fresh graduates are welcome to apply.
Preferably with 1-2 years experien
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