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Program Manager

Program Manager

Date Posted: 2010-05-07

Call Center Company: Sutherland Global Services

Description:
Sutherland Global Services is looking for individuals who are qualified for the position of Program Manager. Successfuly applicants for Program Manager will have a great career in Sutherland Global Services.

Responsibilities:

• Develops and maintains partnerships with clients to increase business and client satisfaction

• Coordinates with the implementation team for new account implementation, including controlling all internal and external resources
• Regularly achieve and exceed client service level agreements and quality/customer satisfaction targets

• Deals effectively with client complaints and issues by escalating to the appropriate person and by taking the appropriate action when necessary
• Implements business operation and service solutions utilizing the continuous improvement process


Requirements:


University Degree or the equivalent

Related experience in the Business Process Outsoucing/Call Center industry
Previous Product and Client responsibility
Minimum of 2 years previous people management experience in a managerial capacity
Experience in working with people on different levels
Experience of negotiation and diplomacy
Experience in managing a budget and the ability to analyze statistical information


Call Center Directory advises to all job seekers to apply as walk-in applicant for Program Manager job opening of Sutherland Global Services.


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