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Product Training Specialist
Product Training Specialist
Product Training Specialist
Date Posted:
2011-09-16
Call Center Company: Rainmaker Asia
Description:
Rainmaker Asia is looking for individuals who are qualified for the position of Product Training Specialist.
Successfuly applicants for Product Training Specialist will have a great career in Rainmaker Asia.
Responsibilities:
Delivers Product-Specific and Skills-Enhancement Training for all Rainmaker Asia campaigns.
Reserves training rooms and ensures that all equipment needed is available and functional.
Responsible for the generation of training reports, training needs analysis, as well as training and development initiatives for the campaigns supported.
Responsible for the maintenance and reproduction of training materials and handouts.
Participates in calibrations, focused-group discussions and town hall meetings.
Coordinates with Client Services Department on Account updates & launches.
Evaluates classroom performance (through oral and written exams) and attendance of trainees before endorsement to their respective campaigns.
Monitors and evaluates and provides feedback regarding the call-handling of Trainees during the nesting phase and through certification.
Coaches and mentors CSRs before endorsement to their specific campaigns.
Listens to voice files and audits errors.
Updates the Daily Training Summary every end of each training day to maintain an efficient training database, and keeping the key stakeholders updated on the developments within training.
Requirements:
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Makati CIty.
Full-Time positions available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Product Training Specialist job opening of Rainmaker Asia.
You can apply at the following Rainmaker Asia location(s):
Rainmaker Asia Makati
Rainmaker Asia
9th Floor BPI Buendia Center
Gil Puyat Ave., Makati City
Philippines 1200
Tel: 8781542
Rainmaker Asia Recruitment Office
4/f Alphaland Southgate Mall
EDSA Pasong Tamo
Makati City Philippines
Related Jobs:
Your challenge will be:
-Develop and implement creative training programs, plans, activities and services to meet training and development needs.
You are expected to have:
-1-3 years experience
Position: Workforce Management and Contact Center Training Specialist
Locations: Bloomington, MN, Milwaukee WI, USA
As an Avtex Workforce Management and Contact Center Training Specialist, you w
Delivers Product-Specific and Skills-Enhancement Training for all Rainmaker Asia campaigns.
Reserves training rooms and ensures that all equipment needed is available and functional.
Responsible
Responsibilities:
• Coordinate with RPD for the Requisition.
• Searching the pool for additional qualified candidates.
• Screening resumes; paper screening.
• Conducts face-to-face and phone inte
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