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Process Leader
Process Leader
Process Leader
Date Posted:
2011-03-03
Call Center Company: Dell Customer Contact Center
Description:
Dell Customer Contact Center is looking for individuals who are qualified for the position of Process Leader.
Successfuly applicants for Process Leader will have a great career in Dell Customer Contact Center.
RESPONSIBILITIES:
Manages and leads projects with minimal guidance/ supervision.
Primarily interacts with internal customers.
Performs basic Business Process Improvement (BPI) analysis. Structures, designs, and drives projects.
Participates on segment and cross functional projects.
Facilitates fulfillment of customers’ requirements, mostly internal interactions.
Works with clear direction and regular progress reviews.
Intermediate project/program manager role, complete understanding of environment, segment, product/service offerings and client set.
Applies information gathered from coach/mentor.
Can map out processes and use basic BPI analyses to determine areas for improvement
REQUIREMENTS:
Good organizing and planning skills.
Strong priority setting skill.
Strong initiative.
Strong ability to communicate clearly.
Strong ability to multi-task in a dynamic environment.
Strong ability to lead multiple project teams simultaneously.
Demonstrate attentiveness to quality and productivity.
Strong ability to lead across functions applying organizational agility.
Solid business acumen and strategic ability.
Good analytical skills and knowledge of statistics.
4–6 years of relevant work experience.
Must be willing to work in Quezon City
Call Center Directory advises to all job seekers to apply as walk-in applicant for Process Leader job opening of Dell Philippines.
Related Jobs:
Qualification:
1-year experience as a team leader
Willing to work odd hours
Excellent in spoken and Written English
College graduate
Must be a leader
Requirements:
Business graduate with at least three years supervisory experience
Proficient in oral and written English
A strong leader with good interpersonal skills
Highly analytical when so
The Team Leader is responsible in overseeing the project, ensuring the quality and timeframe of the project is followed. He/she will be reporting directly to the head of RND.
Graduates of Computer
ADEC Solutions Philippines, a market leader in providing customized business process outsourcing services is expanding its delivery center in Metro Manila. ADEC Solutions Philippines is looking to em
Requirements:
Must have at least 1 year of working experience as a SUPERVISOR/TEAM LEADER in a call center.
Must be an enthusiastic and motivating leader.
Must have proven ability to train, dir
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