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Process Improvement Quality Manager
Process Improvement Quality Manager
Process Improvement Quality Manager
Date Posted:
2011-02-22
Call Center Company: Genpact
Description:
Genpact is looking for individuals who are qualified for the position of Process Improvement Quality Manager.
Successfuly applicants for Process Improvement Quality Manager will have a great career in Genpact.
Responsibilities:
1. Establish & Drive Lean Six Sigma program as an integral part of the daily business.
2. Develop goals, objectives and plans for Lean Six Sigma and provide innovative leadership driving quality performance within the business.
3. Direct the improvement in the various processes, recognize the need for changes, and initiate appropriate improvement actions. Ensure the use of problem-solving and root-cause analysis where necessary and also be responsible for compliance of the Service Level Agreements (SLAs).
4. Identify Process Improvement opportunities; implement action plans to enhance operating effectiveness while reducing total costs and increasing the productivity gains.
5. Deploy Six Sigma Infrastructure Processes on the shop floor. Monitor and audit the deployed processes for effectiveness and efficacy.
6. Responsible for the Visual Management of dashboards and metrics of their respective shop floors.
7. Supporting key stakeholders (like, Operations, BD etc.) creating/building case studies which have driven business impact.
8. Coach and mentor greenbelts.
9. Provide effective selection, assignment, motivation, development, performance management and recognition of employees.
10. Be the cultural change agent for Lean Six Sigma.
Requirements:
- Graduate of any 4 year course. - Up to 2-3 years experience in running or managing a function/department within the customer service/collections domain in a BPO/Call Center setting. - Previous experience and Green Belt/Yellow Belt/Black Belt certification is desirable but not mandatory. - Should have been part of process excellence projects or driven customer impact initiatives in previous role. - Familiar with Financial Analysis, Strategic Planning and preferrably with Forecasting Skills. - Should be willing to work in Muntinlupa City or Quezon City.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Process Improvement Quality Manager job opening of Genpact Philippines.
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