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Principal Consultant
Principal Consultant (2006-06-19)
Call Center Company:
BrandonWayne Group
Description:
BrandonWayne Group is looking for individuals who are qualified for the position of Principal Consultant.
Successfuly applicants for Principal Consultant will have a great career in BrandonWayne Group.
BrandonWayne Group is continually looking for talented consultants and executives that possess unique call center experience and understand the nuances and demands that face their clients in recruiting, hiring and retaining employees for their call center.
Principal Consultant
This position takes both a strategic and tactical role in reviewing a company's call center human capital business. You will work proactively with our clients to refine their current business strategy or develop a new strategy in line with competitive and market forces. In your role, you will also identify strategic capabilities needed to create and sustain one or more sources of competitive advantage. These capabilities may come in the form of process, information technology, organization workflow, or knowledge. In your role, you will lead consultative engagements to identify best practices and client performance gaps, if any. Six-Sigma certification is a requirement. Using DMAIC tools, you will identify, align, and change the factors that affect performance, stability, and costs in their clients call center human capital environment.
Job Requirements
As a Principal Consultant, you will be responsible for producing work solutions that support major consulting engagements as well as leading and directing large sized consulting engagements. You will work with client organizations to help them understand and take the best advantage of enterprise-wide business, organizational, functional and informational technology strategies in their human capital environment. You will provide frequent communications to the practice leaders regarding progress of the consulting engagement as well as assessing alternatives regarding critical judgments and substantive issues relative to the engagement.
A College Degree is a requirement. In addition, the candidate should have 5-7 years of call center consulting experience, preferably in human resources. Process experience in human resource applications, workforce management and multi-site call center operations is a plus. Salary is dependent on experience.
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