|
Call Center Directory
> Jobs/Careers
>
Partner Support Representative
Partner Support Representative
Partner Support Representative
Date Posted:
2011-11-09
Call Center Company: Sunpower Philippines
Description:
Sunpower Philippines is looking for individuals who are qualified for the position of Partner Support Representative.
Successfuly applicants for Partner Support Representative will have a great career in Sunpower Philippines.
Partner Support Representative (Italian speaking)
Responsibilities:
Dealer Customer Support and Order Management
Responsible for end to end dealer support and client relations, working with dealer executives to meet all needs
Own the on time delivery of dealers orders and requirements by region, being personally accountable for customer satisfaction
Manage the fulfillment of > $25 MM in revenue per region per year
Direct support for Regional Sales Manager
Report mission-critical business metrics and statistics
Sales Order Booking
Receive and qualify customer PO’s
Check PO’s against allocation and book customer orders into ERP system (QAD),
Send sales order confirmation to the customers within specified SLA's
Update and maintain existing sales orders as required
Submit weekly reports on all the orders due to be shipped the following week etc.
Customer RMA handling including assigning RMA nos. from ERP system, entering RMA’ in ERP system, flag open RMA’s and get them closed in timely manner
Support Shipping/Logistics department for on time delivery e.g. print packing lists and forward to freight forwarders prior to the shipment, collect all the signed shipping docs and save it on the server prior to invoicing
Invoicing: ship product in the shipment and send invoices to the customer
Archive all the documents per SOX requirements
Sales Analysis and Report Generation
Extract data from the ERP system (QAD) and export into Excel format
Create representative graphs of these exported data for qualitative and quantitative
Analysis purposes
Generate reports on several performance factors for evaluative purposes
Requirements:
Candidate must possess at least a Bachelor's/College Degree in any field
Required skill(s): Supply Chain, Revenue Responsibility, Customer Service.
Preferred skill(s): Excellent Communication Skills, Computer Proficient, Good Organization skills.
Required language(s): Italian and English.
Preferably 1-4 Yrs Experienced Employees specializing in Merchandising or equivalent.
Minimum of 2 years of experience in the call center industry
Proficient with MS Office Applications esp. Excel, PowerPoint, and Outlook.
Knowledgeable with Office Software such as ERP, MRP, and CRM.
Superior written and oral communication and collaboration skills, and can deal with executives and business leaders
Excellent listening and comprehension skills for complex issues, while managing at least 3 simultaneous computer applications
Process oriented and trainable
Demonstrated commitment to end customer and clients, and ability to foster long-term relationships with recurring customers
Demonstrated ability to effectively multi task technical issues and maintain a high level of organization and process discipline
Demonstrated an ability to take initiative and be proactive
Possess leadership skills
Be flexible to changes and be able to adapt quickly
Be organized and attentive to details
Applicants must be willing to work in Sta. Rosa, Laguna
Applicants must be willing to work on a european shift schedule
Applicants should be Filipino citizens or hold relevant residence status.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Partner Support Representative job opening of Sunpower Philippines.
You can apply at the following Sunpower Philippines location(s):
Sunpower Philippines Laguna
Sunpower Asia
100 East Main Ave. Phase 4
Special Economic Zone
Laguna Tachno Park
Binan, Laguna
Philippines 4024
Related Jobs:
LWS Media, a premiere US offshore partner in the Philippines, is looking for energetic, enthusiastic, intelligent and self motivated individuals to join our Technical Support Team.
Responsibilities
Begin your career with a company that is making waves in new technology!
Join CSS Corp Philippines!
Now Hiring for:
Customer Service Representatives (Day Shift)
bonus for candidates with rel
Key duties:
- Responsible for complete management of Asylum Partner Program
- Managing partners to meet forecast revenue goals
- Searching for opportunities to pursue joint business developm
iPlus Philippines is in need of Admin Assistants, Lead Qualifiers, Partner Representatives, HR Associate and Outbound Sales Reps:
iPlus Philippines Qualifications for all open positions:
Degree
CPC Human Resources Solutions Philippines (CPC HR Solutions Philippines) is in need of the ff. positions:
Customer Service Representative
Customer Service Representative (inbound/outbound)
Custom
Comments: (0)
|
