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Operations Manager-Telco
Operations Manager-Telco
Operations Manager-Telco
Date Posted:
2011-04-26
Call Center Company: Vital Call Center Link
Description:
Vital Call Center Link is looking for individuals who are qualified for the position of Operations Manager-Telco.
Successfuly applicants for Operations Manager-Telco will have a great career in Vital Call Center Link.
Vital Call Center Link (VCCLink), Inc. was established in January 2004, and was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and aims to address all call center and BPO needs: systems, procedure development and set up.
With the increasing demand for qualified workforce, VCC Link focused on training and recruitment to provide clients with a consistent supply of quality manpower as well as efficient sales and customer service training.
Quality, not just quantity, matters to us.
Operations Manager - Telco
(National Capital Reg)
RESPONSIBILITIES:
Reporting to the Site Director, this position is responsible for the overall operation of account/campaign.
The incumbent is responsible for service delivery execution including achieving contractual center performance metrics and assisting with annual budget preparation and managing financial resources.
Responsible for operational excellence, productivity and development of the operations team as it supports our clients' business needs.
Consults with client solutions staff in relation to program feedback.
Ensure all contractual Key Performance Indicator's (KPIs) are met for Program.
REQUIREMENTS:
Candidate must possess at least a Bachelor's/College Degree in any field.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.
Minimum 5 years of call center experience including 2 years in management capacity.
Thorough understanding of inbound operations, principles and metrics.
Excellent verbal and written English communication skills.
Analytical ability to decipher statistical reports.
Strong organizational, multi-tasking and delegation skills
Must possess shift management capabilities and ability to manage varying skills of employees, an excellent knowledge of manpower planning and scheduling and a solid grasp of call center metrics, quality measurement tools and contact center / customer service operations
Must have exposure in working with Service Level Agreements and/ or metrics (KPI's)
Currently handling an inbound account (sales/customer service/technical) for at least 2 years
Call Center Directory advises to all job seekers to apply as walk-in applicant for Operations Manager-Telco job opening of VCC Link.
You can apply at the following VCC Link location(s):
VCC Link Makati
VCCLink Makati
1508 Cityland 10 Tower 2
HV Dela Costa St.
Salcedo Village Makati City
Philippines
Telephone # (632) 753 - 1186
(632) 753 - 1187
Fax # (632) 753 - 1184
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Requirements:
Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Professional license (Passed Board/Bar/Professional License Exam), Post Graduate
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Requirements:
Candidate must possess a Bachelor's/College Degree.
Required language(s): English
At least 2 yea
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