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Operations Manager
Operations Manager (2005-10-04)
Call Center Company:
APAC Customer Services Inc.
Description:
APAC Customer Services Inc. is looking for individuals who are qualified for the position of Operations Manager.
Successfuly applicants for Operations Manager will have a great career in APAC Customer Services Inc..
SUMMARY: Direct and coordinate activities concerned with the operation of a call center within company guidelines and policies. Ensures both the client Key Performance Indicators (KPI's) and APAC expectations are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Manage efficiency with staffing the center to meet the fluctuations in call demands and programs.
Manage performance on all programs to meet and exceed all client and company expectations.
Coordinate the hiring process and staff the center for all positions to assigned levels to ensure the proper productivity.
Ensure training of all center employees including the Assistant Operations Manager, Supervisors, Trainers, Administrative Assistants, and Customer Service Representatives.
Establish and develop community relations within the community through associations, organizations, and events.
Implement and assure adherence to company policies and guidelines.
Ensure the call center is a clean and safe working environment.
Ensure the maintenance of equipment, and adequate supplies are available.
Coordination of information between Client Services, Operations, Quality Assurance, and Training to ensure that all client and company goals are being attained.
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