|
Call Center Directory
> Jobs/Careers
>
Operations Manager - Tech Account
Operations Manager - Tech Account
Operations Manager - Tech Account
Date Posted:
2011-09-14
Call Center Company: Sitel Philippines
Description:
Sitel Philippines is looking for individuals who are qualified for the position of Operations Manager - Tech Account.
Successfuly applicants for Operations Manager - Tech Account will have a great career in Sitel Philippines.
Responsibilities:
Manage a team of first line supervisors (coaches) who, in turn, have direct supervision of day-to-day operations for a team of associates performing customer care or technical support functions for our clients. Primary responsibility for coach training, development, and leadership to ensure associate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. Provides leadership and management to associates; provide training and development of supervisory team. Coaches and mentors team supervisors. Regularly conducts coach team meetings. Supervises multiple teams for one or more clients.
Requirements:
Demonstrated knowledge of contact center operations and customer support functions.
Demonstrated knowledge of technology and general business management.
Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals.
Demonstrated ability to execute with a sense of urgency.
Four year college degree in Business Management/ Administration or equivalent combination of education and directly related experience.
Four to eight year’s directly related experience including three or more years of supervisory and leadership experience.
Demonstrated strong leadership skills with ability to manage large groups of people in a customer contact center environment. Strong verbal/ written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful associate, customer and client relationships.
Ability to manage complex issues and satisfactory problem resolution. Time management skills with ability to multi task, organize, and prioritize.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Operations Manager - Tech Account job opening of Sitel Philippines.
Related Jobs:
At PointOne, they are leading the evolution of the communications industry toward a new technology era. PointOne is looking for creative, intelligent and entrepreneurial individuals to join their team
Responsibilities:
At least 3 years operations management experience in an international tech based account (preferably TECH account)
Experience of handling a team size of 100+
Detailed understand
WNS Philippines requires talented achievers as:
Customer Service Associates
For UK Telecom Account - QC
For Non-Voice Financial Account - QC
For Voice Financial Account - QC
For Travel Account
Responsibilities:
Track and report agents' Quality Audits.
Track and analyze quality performance, mark-offs, and areas for improvements.
Monitor calls and provide timely and effective feedback.
F
V Tech Inc. Philippines (VTech Philippines), a fast growing business needing additional staff Now. This is the ideal time to join V Tech Inc. Philippines (V Tech Philippines).
Qualifications:
Exc
Comments: (0)
|
