|
Call Center Directory
> Jobs/Careers
>
Learning Manager
Learning Manager
Learning Manager
Date Posted:
2011-03-08
Call Center Company: Sitel Philippines
Description:
Sitel Philippines is looking for individuals who are qualified for the position of Learning Manager.
Successfuly applicants for Learning Manager will have a great career in Sitel Philippines.
Responsibilities:
Develop/ implement training programs for contact center personnel.
Support the Site Director by providing development to the on- site – Leadership Team in order to deliver business objectives.
Serve as an effective business partner to the Global Learning Team, supporting the development, implementation and delivery of global learning solutions.
Manage training programs and the learning experience for adult learner in site.
Support development programs.
Recruit, hire, train, manage, appraise, and develop a team of trainers to enable them to progress effectively.
Provide direction in finding creative solutions for the training and development of people through a variety of different learning methods including mentoring and coaching.
Supervise the day – to – day activities of the trainers ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long term positive results.
Design learning strategies to fill needs as identified through analysis and in partnership with the Site Leadership Team.
Conduct most complex training classes.
Develop evaluation and validation instruments to collect and interpret data, assessing organization needs and training program effectiveness
Identify skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.
Develop standards for monitoring Agents/ Advisors
Ensure that the feedback programs provide agents/ advisors with guidance to correct problems.
Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate
Actively pursue self – improvement opportunities
Requirements:
At least 2 years proven success as an internal/external training and development practitioner, background should be in a BPO/ Call Center Industry
Experience coaching, mentoring and developing others in a complex, fast paced environment
Solid understanding of training processes and practices for adult learner.
Proven ability to use competencies and skills to analyze client needs and agree on client specifications for learning content materials.
Ability to design and evaluate learning material – create a facilitators guide and participants material to support technical programs.
Must be flexible to work any time of the day/any given shift based on business requirements.
Can start asap and willing to work at Ortigas, Pasig
3 Full Time Positions Available
Call Center Directory advises to all job seekers to apply as walk-in applicant for Learning Manager job opening of Sitel Philippines.
You can apply at the following Sitel Philippines location(s):
Sitel Ortigas
Sitel Ortigas
Sitel STAR Hub
2nd Floor, Centerpoint Building
Garnet Road cor. Julia Vargas Ave.
Ortigas Center Pasig City
Philippines
Related Jobs:
Going Strong @ 5. Brady Philippines is now on its 5th year of operations in the Philippines.
Outbound Sales Agent
Team Leader - Internet Marketing
Team Leader - Sales
employee & Organizational
You don't need to be in the center to get noticed. ClientLogic Philippines provides you a rare chance to work with ease, while reaching for your career goals. ClientLogic Philippines taps your inner
Responsibilities:
The Training Manager ensures effective implementation and execution of all Training programs in their team. The position coordinates with Service Delivery, Center of Learning, Hum
RESPONSIBILITIES:
The e-Learning Assistant has an active role in the day-to-day management of the LMS (Learning Management System) application. He/She will upload content, assign courses and curric
Expercs is an integrated outsourcing firm and one of the top 3000 corporations in the Philippines. Expercs constantly needs candidates for our clients, which include some of the largest ICT firms and
Comments: (0)
|
