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Japanese Speaking Customer Service Representatives
Japanese Speaking Customer Service Representatives
Japanese Speaking Customer Service Representatives
Date Posted:
2011-08-17
Call Center Company: Teleperformance Philippines
Description:
Teleperformance Philippines is looking for individuals who are qualified for the position of Japanese Speaking Customer Service Representatives.
Successfuly applicants for Japanese Speaking Customer Service Representatives will have a great career in Teleperformance Philippines.
Responsibilities:
Diagnose and provide path to resolving inquiries
Provide excellent customer service and analyze problems effectively at all times
Work with confidential customer information
Problem solve to help customers resolve issues on first call
Accurately log all customer interactions in data management system
Achieve highest levels of customer satisfaction scores
Communicate positively with team members, customers and other partners
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Collect and report product quality insights gained during customer interactions
Requirements:
Native level Japanese language skills, familiar with Japanese honorifics
Strong speaking voice with clear diction, strong communication skills, verbal and written, with a proactive and positive approach
Excellent written communications skills are a distinct advantage
English as Second language with verbal and/or written skills
At least 6 months of customer support experience via phone, email, and chat
Experience working with direct consumers, in B2C environment, B2B a plus
No experience are also accepted provided that they have excellent communication skills – Japanese/Korean and English
Very customer service focused, able to deal with customers in a friendly and polite manner
Ability to manage difficult conversations
Substantial personal or professional experience using smart mobile technology, such as iPhone, iPad, Palm Pre, Amazon Kindle, any Android device
Passionate about technology, familiar with more than one popular internet browser (IE, Firefox, Safari or Chrome), and enjoys digital media (music,
movies, books, apps)
Technologically capable: have had experience troubleshooting personal electronic devices (e.g., personal computers, smartphones, tablets), online
Self-motivator, high energy level and good emotional intelligence, likes people
Attention to detail. Agents need to record all information regarding the customer’s issue - especially when they need to escalate for clients attention.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Japanese Speaking Customer Service Representatives job opening of Teleperformance Philippines.
You can apply at the following Teleperformance Philippines location(s):
Teleperformance Makati
Teleperformance Makati
3rd Floor Alphaland Southgate Mall
Pasong Tamo Extension
Makati City Philippines
Related Jobs:
Lindberg Philippines is looking for a competent Japanese speaking customer representative to service our customers in Japan.
Qualifications:
fluent in japanese, and in particular possess excellent
Responsibilities:
Can you.....
Work full time?
Be available to work between 12:00nn and 9pm Monday to Friday?
Can start on July 1, 2011?
Requirements:
To be considered for this role you mu
Male or Female
College Graduate, Preferably with I.T. Background
Articulate, Fluent in English, Able to express self well
Fresh graduates are also welcome to apply
Responsibilities:
Job duties:
Technical support for the Zinstall XP7 product for the Japanese market. to answer calls of
native Japanese speakers, expecting Japanese-speaking support.
Represent
Requirements:
Candidates must possess at least a Bachelor's/College Degree of any field or a graduate of any 2 year associate or vocational degree
With or without callcenter experience.
Must be
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