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International Leaves Administrator Supervisor

International Leaves Administrator Supervisor

Date Posted: 2009-11-22

Call Center Company: NCO Group

Description:
NCO Group is looking for individuals who are qualified for the position of International Leaves Administrator Supervisor. Successfuly applicants for International Leaves Administrator Supervisor will have a great career in NCO Group.

RESPONSIBILITIES:

* Day-to-day supervision and coaching of the Leaves Administration Team. Includes oversight of the team\'s daily activities of reporting of disability claims, administration of leave and accommodation requests, resolution of related compliance line and general administrative duties
* Oversees and approves recommendations for purchases of equipment and/or placement of resources to satisfy employee requests for workplace accommodations..
* Point of contact for the Corporate Leaves Administration team to resolve escalated issues, and internal team concerns.
* Address and resolve escalated issues in absence of Leaves Administration Manager when appropriate.
* Escalation point of contact for HR, Benefits, and Payroll personnel, management, employees, legal counsel, 3rd party vendors, and government entities.
* Communicates policy, procedure, and legal interpretations to the global workforce, management, legal counsel, 3rd party vendors, and governmental entities.
* Oversee the development and maintenance of all confidential information, both hardcopy and database files.
* Responsible for respective department\'s overall performance and for motivating team to exceed department goals and objectives.
* Accountable for all decisions, actions, and directives with respect to job responsibilities.
* Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy.
* Follow up in a timely manner to ensure customer satisfaction.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Related Degree (Human Resources, Risk Management, or Business Administration) or equivalent related work experience.
* 2 years of related/management experience required. 4 years of related/management experience preferred.
* Ability to use independent judgment and has a thorough knowledge of leave/disability regulations for both the US and Canada.
* Ability to coordinate training with sites and adhere to scheduled deadlines.
* Strong personal computer skills in a Windows environment using Microsoft Office including Access.
* Excellent interpersonal, written, and oral communication skills.
* Ability to maintain the highest level of confidentiality.
* Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
* Ability to work in a team fostered environment.
* Applicants should be Filipino citizens or hold relevant residence status.



Call Center Directory advises to all job seekers to apply as walk-in applicant for International Leaves Administrator Supervisor job opening of NCO Group.


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