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Call Center Directory
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Inbound CSRs
Inbound CSRs
Inbound CSRs
Date Posted:
2010-12-17
Call Center Company: Sourcefit Philippines
Description:
Sourcefit Philippines is looking for individuals who are qualified for the position of Inbound CSRs.
Successfuly applicants for Inbound CSRs will have a great career in Sourcefit Philippines.
Responsibilities:
Provide world-class Inbound Customer Service to customers for a US based Wireless Mobile Service Provider , in an accurate, efficient and courteous manner
Respond to incoming customer inquiries by following techniques provided and approved by training.
Effectively handle incoming customer call/e-mail inquiries within established periods.
Basic comprehension of the product and familiar in a Windows-based environment
Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues.
Requirements:
At least 1 year work experience in the related field gained from call center is required for this position. Experience from wireless service providers is highly preferred
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service/Technical Support /Telesales or equivalent.
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
Professional telephone manner and oral communication skills
Must be a team player but able to work independently
Must be able to work occasional overtime as needed
Excellent verbal and written communication skills
Typing and data entry skills
Ability to work in a flexible and challenging environment
Must be energetic, articulate, committed and highly service oriented
Demonstrated attention to detail
Upbeat, positive, enthusiastic personality.
Strong verbal presentation skills, with a pleasant, professional and articulate telephone presentation
Drive and self-motivation
High ethics, common sense and good overall judgment
Applicants must be willing to work in Eastwood,Libis,Q.C.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Inbound CSRs job opening of Sourcefit Philippines.
You can apply at the following Sourcefit Philippines location(s):
Sourcefit Libis
Sourcefit Libis
6/F Cyberone Bldg.
Eastwood Cyberpark Libis
Quezon City Philippines
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