|
Call Center Directory
> Jobs/Careers
>
IT Support Staff
IT Support Staff (2005-08-24)
Call Center Company:
iTouchPoint Technologies
Description:
iTouchPoint Technologies is looking for individuals who are qualified for the position of IT Support Staff.
Successfuly applicants for IT Support Staff will have a great career in iTouchPoint Technologies.
Requirements:
Engineering graduate (BSCoe, BSECE, BSCS)
With good background in computer hardware and software installation.
Good background in networking (TCP/IP, VoIP) and telephony concepts. Cisco equipment exposure will be an advantage.
Prior experience as Tech. Support in a call center setup will be an advantage.
Responsibilities:
Provide Technical Support to International Call Center Operations in ensuring a reliable 24/7 system availability.
Responsible for troubleshooting, maintenance, installation of network switches, routers, PC workstations and servers and PBX system.
Install and Maintain LAN and Telephone System/Cabling for all users.
Prepare technical reports, develops and updates user manuals and documentation.
Monitors problems/change activities and coordinates the involvement of affected user, developer and vendor to ensure effective implementation of new or enhanced systems and resolution of user problems.
Various other duties as specified by immediate superior.
Comments: (0)
|
