Call Center Directory

Call Center Directory > Jobs/Careers > IT Manager

IT Manager (2005-08-24)

Call Center Company: iTouchPoint Technologies

Description:
iTouchPoint Technologies is looking for individuals who are qualified for the position of IT Manager. Successfuly applicants for IT Manager will have a great career in iTouchPoint Technologies.

Responsibilities:
Recommendation for Purchasing. Makes recommendations to Admin Department regarding the purchase of equipment.
Designing. Plans and designs network architecture and its related computing environment, including but not limited to computer hardware, systems software, applications software, and all configurations.
Installation. Installation or re-installation of operating system and software especially during a system start-up or upgrade.
Administration. Plan and track network related projects and write proposals if needed and troubleshoot both operating system software and hardware. It also includes installation of patches, network drivers and the setting up, adjustment and/or connection of new network products. Refine network load distribution by maintaining data communication service at appropriate levels.
Monitoring. Monitors network at different user loads and identifies response time variations.
Training. Trains customers on the use of local or wide area networks. They develop step-by-step written guides for activities such as the use of E-Mail, shared data files, and other options available on network systems.
Support. Troubleshoots specific problems presented by end users.
Security. Creates user accounts and passwords, user rights and privileges, maintain a variety of logs and keeps up to date the pattern of the anti-virus as well as manage the firewall and implement a backup and recovery procedure.
Disaster Recovery Program. Plans and executes the disaster recovery program or business continuity plan.
Documentation. Documents policies and procedures related to network and systems and services that the IT Department can provide.
Network and Data Communication. Properly administer network and data communication facility like internet, WAN infrastructure including connections to ISP and coordination with telecommunication provider.