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IT Helpdesk Analyst

IT Helpdesk Analyst

Date Posted: 2010-07-27

Call Center Company: Chartis Technology and Operations Management Corporation

Description:
Chartis Technology and Operations Management Corporation is looking for individuals who are qualified for the position of IT Helpdesk Analyst. Successfuly applicants for IT Helpdesk Analyst will have a great career in Chartis Technology and Operations Management Corporation.

Responsibilities:


IT Helpdesk Analyst
The Helpdesk Analyst will provide frontline IT support for employees that are experiencing issues with company hardware or systems.

Requirements:




IT Helpdesk Analyst
•Provides technical support to customers, answering complex questions on function and usage of IT Services via the telephone, email and/or Internet.



• Serves as primary support liaison between the IT and end-user.
• Familiar with current IT Technology such as Windows, MS Office, Citrix
• May travel to user workstation on rare occasions.
• Conveys customer feedback to IT Department.
• Expected to develop a thorough knowledge of company's providers.
• Operates under close supervision.
• Typically reports to the Helpdesk Lead.
• This is an entry-level job requiring less than 18 months of product support experience

Call Center Directory advises to all job seekers to apply as walk-in applicant for IT Helpdesk Analyst job opening of Chartis Technology and Operations Management Corporation.


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