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IT Help Desk
IT Help Desk
IT Help Desk
Date Posted:
2010-04-17
Call Center Company: MyEmployee Solutions
Description:
MyEmployee Solutions is looking for individuals who are qualified for the position of IT Help Desk .
Successfuly applicants for IT Help Desk will have a great career in MyEmployee Solutions.
Specialist (5) - Makati
Level: Non-Manager
Location: Manila (Makati), Philippines
Start Date: Immediate
MyEmployee Solutions Inc. is a US-owned and managed BPO solutions provider. We employ individuals who are dedicated professionals with an entrepreneurial spirit looking to expand their horizons.
Currently exciting opportunities exist for five full-time experienced IT Help Desk Specialists. Our clients are located globally and are seeking professional and dedicated virtual team members.
Duties and Responsibilities include:
* Review the incoming service requests (telephone/electronic/blog) and assign them to the appropriate solution provider within the client IT team
* Resolve all the level-1 technical issues via pre-established documentation
* Deliver unsurpassed customer service by efficiently and professionally applying knowledge of software, applications and hardware
* Work in a team environment to research customer problems and find solutions
* Handle special projects with no degradation of ongoing assignments and responsibilities
* Manage workload effectively and provide accurate accounting of work and time allocation
Minimum Qualifications:
* As clients are located globally you MUST be fluent in written and spoken English
* Available to work a variable schedule based on client needs
* Bachelor of Science Degree - Computer Science preferred, but other university degrees considered with work experience
* Minimum of 3-5 years work experience in information technology or related technical fields
* Experience with: Windows XP, Networks, Telecom, and PC architecture; application support experience preferred
* Ability to learn new systems quickly and adapt to new environments
* Excellent written and verbal communication skills
* Proficient in Microsoft Excel and Access
* Must be detail oriented and possess excellent organizational skills.
* Able to handle multiple priorities, set priorities, and meet deadlines
Call Center Directory advises to all job seekers to apply as walk-in applicant for IT Help Desk job opening of MyEmployee Solutions.
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Qualification:
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