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IT Desktop Support-Sta. Rosa
IT Desktop Support-Sta. Rosa
IT Desktop Support-Sta. Rosa
Date Posted:
2011-06-28
Call Center Company: Teletech Philippines
Description:
Teletech Philippines is looking for individuals who are qualified for the position of IT Desktop Support-Sta. Rosa.
Successfuly applicants for IT Desktop Support-Sta. Rosa will have a great career in Teletech Philippines.
Performs all Technology IT Desktop Support job responsibilities.
Oversee and support trouble ticket activity and work orders as required.
Mentor and train junior technicians.
Fully comprehend and understand TeleTech and partner's policies and procedures.
Develop and verify documented stepped procedures.
Organize and lead staff in projects assigned by the Site Technology Manager.
Take ownership of projects and see them through to timely completion.
Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution.
Be a Technical Subject Matter Expert (SME) for all desktop (production and support) applications.
Take responsibility for assigned from inception through deployment.
Work co-operatively with other TeleTech technology units to provide superb quality customer service.
Understand and enforce TeleTech policies and follow all safety rules and regulations.
Additional tasks and responsibilities assigned by the Site Technology Lead and Technology Management.
Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
At least 2 year(s) of working experience in the related field is required for this position.
Meet all qualification for IT Desktop Support.
Certifiable technical skills. Acceptable call center related technical certifications including but are not limited to Bachelor Degree in Computer Science and two years experience in maintain desktop systems, or minimum certification as a Microsoft Certified System Engineer (MCSE) and two years experience in maintain desktop systems.
Excellent customer service skills as defined in terms of customer satisfaction.
Must be familiar with the call center business and supporting multiple clients.
Excellent time management and organizational skills.
Demonstrated work experience in a networked client-server environment with experience with Microsoft TCP/IP and network environment.
Demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology.
Applicants must be willing to work in Sta.Rosa,Laguna.
Preferably 2-5 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
Full-Time positions available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for IT Desktop Support-Sta. Rosa job opening of Teletech Philippines.
You can apply at the following Teletech Philippines location(s):
Teletech Sta. Rosa
Teletech Sta. Rosa
Level 2, Robinsons Place - Sta. Rosa
Old National Highway, Barangay Tagapo
Sta. Rosa, Laguna
Related Jobs:
Responsibilities:
Problem Resolution: Primary role is to tirage and address problems, incidents, and issues for remediation and handle Incident Notification communications to regional manageme
REQUIREMENTS:
* We are looking for candidates who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic co
Infonxx Philippines Customer Service Representatives is the frontline to its customers. Infonxx Philippines values every single person in the organization.
Infonxx is the world's premier provider
Responsibilities:
Will do Technical/Desktop/and Internet Troubleshooting and Support for International clients
Requirements:
Candidate must possess at least a High School Diploma, Vocational
Requirements:
- Should be a graduate
- Should have worked on technical support – desktop, windows support
- Should have worked on voice based project
- Should willing to work
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