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IA Tax SME
IA Tax SME
IA Tax SME
Date Posted:
2010-07-06
Call Center Company: IBM Call Center
Description:
IBM Call Center is looking for individuals who are qualified for the position of IA Tax SME.
Successfuly applicants for IA Tax SME will have a great career in IBM Call Center.
RESPONSIBILITIES:
The Mobility Subject Matter Expert (SME) typically has 2 or more years of IA Tax related work experience. He/she embodies HR BTO culture and best practices, has deep customer understanding, comprehensive knowledge of the different policies, processes and tools to support relocation / mobility administration, and knowledge of industry relocation/mobility practices and norms. The Mobility SME provides advice and guidance to the team on the different Tax plans as well as provides process leadership to the operations team together with the IA Tax Account Process Lead (APL). The IA Tax SME also supports the APL for any new transition of IA-Tax Mobility related processes and for deployment of any process change. This position reports to the IA-Tax Account Process Lead.
Provide advice and guidance to Operations on IA Tax plans and processes
Help assess impact to operations (FTE, briefing guides, desktop procedures, tracking sheets, etc.) on changes to the policy and process
Review changes to the process flowchart together with the APL and Process SPOC
Gather feedback from operations on issues and challenges with the current policy and process design and help provide recommendations to HR on potential improvements
Assist in reviewing the training materials prepared by the Mobility Trainer
Assist in updating the country-specific procedures/guides
Participate in IA Tax-related projects initiated by BPD or HR
Help respond to queries from operations and other delivery centers regarding AP handling of certain cases
REQUIREMENTS:
Knowledge on IA Tax processes and policy
Solid Finance and Accounting educational background and work experience.
Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
Customer-oriented – demonstrates a positive attitude towards customer service
Strong interpersonal skills – able to collaborate with people and work effectively in a team
Strong communication skills (oral & written) – confident and able in communicating with key managers and other external contacts
Priority setting – able to identify critical requirements and prioritize tasks
Ability to deal with highly personal, confidential information
Flexibility/Adaptability to Changes
Call Center Directory advises to all job seekers to apply as walk-in applicant for IA Tax SME job opening of IBM Business Services.
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