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Help Desk Team Leader
Help Desk Team Leader
Help Desk Team Leader
Date Posted:
2006-05-05
Call Center Company: Global eXchange Services (GXS)
Description:
Global eXchange Services (GXS) is looking for individuals who are qualified for the position of Help Desk Team Leader.
Successfuly applicants for Help Desk Team Leader will have a great career in Global eXchange Services (GXS).
Global eXchange Services has exciting opportunities for IT Professionals who are eager to explore, adapt, and shape emerging technologies with a company that is wired for the 21st century. As experts in global Electronic Commerce, Global eXchange Services delivers a full suite of solutions as we manage the world’s largest electronic community of over 100,000 trading partners.
Requirements:
* University degree or the equivalent
* Excellent oral and written English
* Excellent judgment & listening skills
* Must have 1-2 years solid experience as a Team Leader (in an international call center) preferably in a customer service account
* Must have at least 2 Years related experience in the Technical Support/Customer Service industry, preferred.
* Must have experience in English training.
* Computer literate (Windows, MS Office, Outlook and Internet)
* Must be amenable to shifting schedules including graveyard shifts and working on holidays
* Must be willing to work in Makati
* Available for immediate employment.
* Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the team.
* Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
* Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources
* Ability to coach, develop action plans which maximize performance, to provide effective feedback,and to educate agents on non-proficient area
* Ability and experience in working with people on different levels
* Proficient with writing reports, business correspondence and procedure manuals
* Understanding of quality feedback processes
Interested applicants are invited to email their resume to: Francis.Joaquin@gxs.com
Call Center Directory advises to all job seekers to apply as walk-in applicant for Help Desk Team Leader job opening of Global eXchange Services (GXS).
Related Jobs:
Qualification:
1-year experience as a team leader
Willing to work odd hours
Excellent in spoken and Written English
College graduate
Must be a leader
Confabia is in need of the following:
Operations
- Outbound Sales Associates
- Technical Support Representatives
- Operations Manager
- Team Leader
Information Technology
- Help Desk
Qualification:
1 year experience in delivering and organizing training, teaching and development in the following technologies:
Microsoft operating systesm and hardware, networking, customer service
Responsibilities:
This role is responsible for supporting the operations of the company’s IT service desk. The service desk coordinates the provision of IT support services for the company’s offic
The Team Leader is responsible in overseeing the project, ensuring the quality and timeframe of the project is followed. He/she will be reporting directly to the head of RND.
Graduates of Computer
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