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HELPDESK ANALYST
HELPDESK ANALYST (2008-01-17)
Call Center Company:
Link2Support, Inc.
Description:
Link2Support, Inc. is looking for individuals who are qualified for the position of HELPDESK ANALYST.
Successfuly applicants for HELPDESK ANALYST will have a great career in Link2Support, Inc..
HELPDESK ANALYST
(National Capital Reg - Quezon City)
Requirements:
* BS or AS degree in Information Systems or related course. Information Systems or related field, or 2 yrs of help desk / technical support experience.
* • Excellent analytical, interpersonal, and communication skills (verbal and written).
* • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
* • Excellent customer service skills and can maintain a high degree of professionalism under pressure.
* • Well versed with browsers, worldwide web and e-Commerce.
* • Functional knowledge of MS-WORD, MS-Excel, PowerPoint and MS ACCESS.
* • Knowledge of MS-Outlook e-mail system preferred.
* • Networking, Internet knowledge, and self-learning capabilities are a plus.
* • Working knowledge of Relational Databases a plus.
* • Intermediate SQL skills a plus.
* • Must be a team player and have CAN DO attitude.
* • Familiarity with Microsoft Word and Excel.
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