|
Call Center Directory
> Jobs/Careers
>
Global Service Desk Analyst
Global Service Desk Analyst
Global Service Desk Analyst
Date Posted:
2011-11-22
Call Center Company: Thomson Reuters
Description:
Thomson Reuters is looking for individuals who are qualified for the position of Global Service Desk Analyst.
Successfuly applicants for Global Service Desk Analyst will have a great career in Thomson Reuters.
Responsibilities:
The Global Service Desk Analyst is a part of a professional team of people providing a single point of contact for the efficient resolution of end-user technical problems and requests. The Global Service Desk supports Thomson Reuters Markets and Editorial division employees across multiple business units 24x7. As a member of this team, the Analyst will manage multiple priorities, generate innovative solutions to problems and develop skills required to support the efforts of the business units.
Provide comprehensive first-tier phone support for the efficient resolution of technology problems and requests for Thomson Reuters end-users.
Provide complex and unique technical troubleshooting assistance to employees across global business units.
Accurately assesses and records problems in the problem management tool.
Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
Identify potential system problems and escalate to department contact for resolution.
Work with customers in establishing the appropriate expectation and response time
Further develop technical aptitude and customer service knowledge, skills, and abilities.
Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions. Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
Displays a solid knowledge of major desktop software applications and networking concepts
Works independently on complex tasks with some technical and management guidance
Able to speak at an appropriate technical and business level for the audience
May participate in some projects and virtual teams
Handles multiple and competing projects
Delivers on tasks and objectives on time
Produces quality work and results
Perform related tasks as needed or assigned.
Requirements:
4 year degree and 1 year of technical support experience.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in McKinley Town Center,Fort Bonifacio Taguig.
Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
50 Full-Time positions available.
Candidate must be willing to work on night shift
Communication skills: Strong communication skills; both verbal and written.
Listening skills: High degree of comprehension of the issues presented by customers.
Customer service skills: Ability to understand and empathize with customer concerns/issues remaining committed to providing quality results. Positive service attitude.
Decision making skills: Apply discretion resulting in appropriate/desired resolutions.
Troubleshooting skills: Ability to analyze issues and determine root cause and identify appropriate solutions. High degree of problem solving.
Basic Technical skills: Capable of learning, understanding and communicating technical information.
Basic knowledge of Microsoft OS: 2000/XP/Win 7, Microsoft Office Suite, VPN & Remote Access, Network & Administration, Hardware: Desktops, laptops, PDA’s, Keyboard/Mice, Monitors, etc., Peripherals: Printers, Scanners, etc.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Global Service Desk Analyst job opening of Thomson Reuters.
You can apply at the following Thomson Reuters location(s):
Thomson Reuters Makati
Thomson Reuters Call Center
20/F Ayala Life-FGU Center
6811 Ayala Avenue Makati City 1299
Philippines
Related Jobs:
Responsibilities:
This role is responsible for supporting the operations of the company’s IT service desk. The service desk coordinates the provision of IT support services for the company’s offic
Responsibilities:
Monitoring Operations, Incident Management and support of Level 1 Window Server administration tasks
Manage Active Directory 2003
Manage the system properties, system policies an
ePacific Global Job Openings:
Call Center Agents
Call Center Team Leaders
Junior Auditor
Database Administrator
Web Copywriter
Systems/Documentation Analyst
Qualification:
1 year experience in delivering and organizing training, teaching and development in the following technologies:
Microsoft operating systesm and hardware, networking, customer service
One Global Philippines values one's efforts in achieving great success. It's cliche that practice makes perfect. But it's true. Your potentials are your driving force to succeed. At One Global Con
Comments: (0)
|
