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GTSS Trainer

GTSS Trainer

Date Posted: 2010-06-08

Call Center Company: DSM Manila

Description:
DSM Manila is looking for individuals who are qualified for the position of GTSS Trainer. Successfuly applicants for GTSS Trainer will have a great career in DSM Manila.

Responsibilities:

The role of an IT Trainer is to provide training and documentation on firm approved software to White & Case, LLP employees in support of their business objectives and assisting them to perform their jobs efficiently. In addition, an IT Trainer serves as a resource for documentation and expertise to all White & Case, LLP offices.

Duties and Accountabilities:

• Design, develop, and deliver training programs and classes on firm approved software to all White & Case users in a variety of settings including the use of multimedia applications and/or through travel.
• Develop training curriculums for new software and for upgrades to existing software.
• Develop training exercises to enhance end user knowledge and measure course comprehension.
• Coordinate with department heads to assess departmental training needs and objectives.
• Create, administer, analyze, and report on end user needs assessments and skills assessments.
• Develop and deliver courseware for new and existing software applications, including manuals and reference cards to enhance the learning experience.
• Review training materials and documentation and keep them up to date.
• Organize and communicate training schedules in consultation with departmental decision makers.
• Establish and maintain training program databases to track training participants’ status and results.
• Create and administer training event feedback mechanisms. Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses.
• Test and proofread the work of colleagues.
• Work with internal software developers, vendors, and other IT groups to keep apprised of changes and upcoming developments in in-house software applications.
• Communicate software problems and issues to software development and support teams.



Requirements:

• University degree or college diploma
• 2+ years direct work experience in a training department capacity, including all aspects of training development and execution.
• Technically competent with various software programs, such as Microsoft Office including Word, Excel, PowerPoint and Outlook, SoftWise, Deltaview, and Worksite.
• Proven experience with adult learning principles, methodologies, and course design techniques.
• Knowledge of trends in computer technology relating to software.
• Experience with building and maintaining course and participant databases.
• Good understanding of the organization’s goals and objectives.
• Excellent written and oral communication skills, including instructional and presentation skills.
• Excellent interpersonal skills, with a focus on motivational skills and positive attitude.
• Ability to conduct research into course development and delivery concepts, as well as software issues.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Very strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Call Center Directory advises to all job seekers to apply as walk-in applicant for GTSS Trainer job opening of DSM Manila.


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