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GIS Support Analyst
GIS Support Analyst
GIS Support Analyst
Date Posted:
2010-06-19
Call Center Company: Concentrix Technologies
Description:
Concentrix Technologies is looking for individuals who are qualified for the position of GIS Support Analyst.
Successfuly applicants for GIS Support Analyst will have a great career in Concentrix Technologies.
Responsibilities:
Receive incoming customer requests either by e-mail or phone
Provide first level support on basic operational usage of ArcGIS Desktop product
Determine and request incident-specific information necessary to initiate the troubleshooting process.
Advise/educate customers within procedural guidelines to ensure a complete solution to their support questions
Escalate incidents when unable to determine a solution to the clients incident
Document technical issues through incident tracking, knowledge base articles and submission of software defects/enhancement requests
Determine or recommend software changes to programmers/software engineers
Fully utilize and further develop problem solving skills, communication skills, creativity and knowledge of ESRI products
Perform other duties as assigned
Take ownership of incidents and follow through to resolution
Consistently meet/exceed ESRI core performance goals and objectives.
Installation and configuration support
Software usage
Customization support
Software Defect/Enhancement reporting support.
Requirements:
Candidate must possess at least a Bachelor's/College Degree in Engineering (Others), Geographical Science, Geology/Geophysics or equivalent.
Required skill(s): ESRI. GSI
Preferred skill(s): ArcSDE geodatabase connections, geocoding, dynamic segmentation, geometric networks, subtypes, and domains
Required language(s): English.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.
Has work experience in GIS, geography, computer science, information systems, engineering, environmental science, urban planning, or a related field;
Strong grasp of the English language including grammar, punctuation, and consistency;
Strong verbal English communication skills;
Familiar with GIS and technical terms and has the ability to communicate technical information clearly and concisely;
Strong analytical/problem solving skills;
Good customer service skills;
Has knowledge of Windows operating systems;
Receive incoming customer requests either by e-mail or phone
Provide first level support on basic operational usage of ArcGIS Desktop product
Determine and request incident-specific information necessary to initiate the troubleshooting process.
Advise/educate customers within procedural guidelines to ensure a complete solution to their support questions
Escalate incidents when unable to determine a solution to the clients incident
Document technical issues through incident tracking, knowledge base articles and submission of software defects/enhancement requests
Determine or recommend software changes to programmers/software engineers
Fully utilize and further develop problem solving skills, communication skills, creativity and knowledge of ESRI products
Perform other duties as assigned
Take ownership of incidents and follow through to resolution
Consistently meet/exceed ESRI core performance goals and objectives.
Installation and configuration support
Software usage
Customization support
Software Defect/Enhancement reporting support.
Call Center Directory advises to all job seekers to apply as walk-in applicant for GIS Support Analyst job opening of Concentrix Technologies.
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