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Fresh Graduate Agents
Fresh Graduate Agents
Fresh Graduate Agents
Date Posted:
2011-09-14
Call Center Company: Vital Call Center Link
Description:
Vital Call Center Link is looking for individuals who are qualified for the position of Fresh Graduate Agents.
Successfuly applicants for Fresh Graduate Agents will have a great career in Vital Call Center Link.
Responsibilities:
Responsible for delivering customer satisfaction and problem resolution to the client's customers for a particular account or program.
Responsible for adhering to client call handling protocol and procedures
Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
Responsible for resolving customer needs, concerns and problems.
Responsible for educating the customer on detailed product information
Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
Responsible for customer case documentation
Responsible for proper call escalation, call transfer and redirection of customer concerns.
Responsible for delivering voice of the customer feedback to the client to improve overall service
Responsible for delivering insight on how to improve overall customer satisfaction.
Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.
Requirements: Candidate must possess at least a Bachelor's/College Degree in any field.
Fresh graduates with no work experience are encouraged to apply.
Full-Time positions available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Fresh Graduate Agents job opening of VCC Link.
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