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Experienced Agents (Day Shift)
Experienced Agents (Day Shift)
Experienced Agents (Day Shift)
Date Posted:
2007-11-12
Call Center Company: 24/7 Customer Philippines
Description:
24/7 Customer Philippines is looking for individuals who are qualified for the position of Experienced Agents (Day Shift).
Successfuly applicants for Experienced Agents (Day Shift) will have a great career in 24/7 Customer Philippines.
Experienced Agents (Day Shift)
(National Capital Reg - Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.
Requirements:
* Applicant must possess a Bachelor’s/College Degree in any field with 6 months and above call center experience and has been regularized.
* Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems.
* Applicants must be willing to work in Makati.
* Applicants should be Filipino citizens or hold relevant residence status.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Experienced Agents (Day Shift) job opening of 24/7 Customer Philippines.
Related Jobs:
In order to qualify, candidates should have:
At least 6 months call center experience handling US account
Willing to work during night shift in Araneta Center, Cubao Quezon City
Netstar BPO is looking for qualified and experienced professionals for the following openings and should be ready to take the challenges and ready to work in different shift timings:
Openings:
Filipino-owned, Filipino-led yet globally competitive- your winning journey must begin here in PacificHub Philippines.
We are hiring 500 Outbound Sales Representatives
Qualifications:
Above ave
esponsibilities:
Outbound Call Center Agents - Lead Generation Agents - Telephone Qualifiers
Agents are responsible in generating leads / pre-qualifying leads for a multi-million dollar wealth man
Responsibilities:
As an experienced customer service support professional, youll be part of a fun, fast-paced team helping our customers with questions and concerns relating to various products and
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