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Escalations Supervisor - IT
Escalations Supervisor - IT
Escalations Supervisor - IT
Date Posted:
2010-06-16
Call Center Company: Sitel Philippines
Description:
Sitel Philippines is looking for individuals who are qualified for the position of Escalations Supervisor - IT.
Successfuly applicants for Escalations Supervisor - IT will have a great career in Sitel Philippines.
Responsibilities:
Will be responsible in Developing, leading, and motivating a team of Service Desk & Incident Manager professionals to deliver excellent technical/ non-technical support with outstanding customer service, satisfaction and timeless within the organization’s budget. This position has frequent contact with customers, direct reports, peers and independent vendors.
Requirements:
Experience in running world class customer support center as well as how to build and retain a qualified team of professionals by addressing the importance of managing the customer expectations by elevating the customer care and professionalism.
Incident & Service Management experience mandatory.
Degree holder in Computer Science and or Management Information Systems related disciplines and trainings.
Experience running a world class customer support centers as wells as how to build and retain qualified team of professionals by addressing the importance of managing the customer support center’s image and exceeding customer expectations by elevating the customer care and professionalism
Further experience in resolving technology related issues in a fast paced environment such as BPO.
Strong facilitation, problem-solving, research and decision-making skills.
Solid understanding and use of computer basics (Windows, Excel, Word, e-mail, internet).
Organizational and time management skills, with the ability to plan and prioritize.
Excellent analytical and judgment skills.
Ability to demonstrate the interpersonal skills necessary for client and site contact.
Willing to work in a flexible schedule at Ortigas, Pasig.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Escalations Supervisor - IT job opening of Sitel Philippines.
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