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Entertainment Media Expert-Baguio
Entertainment Media Expert-Baguio
Entertainment Media Expert-Baguio
Date Posted:
2011-08-25
Call Center Company: Convergys Philippines
Description:
Convergys Philippines is looking for individuals who are qualified for the position of Entertainment Media Expert-Baguio.
Successfuly applicants for Entertainment Media Expert-Baguio will have a great career in Convergys Philippines.
Entertainment & Media Expert - BAGUIO
Responsibilities:
An Entertainment & Media Expert handles general customer inquiries like account status and product information for cable and TV. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.
Requirements:
We are looking for candidates with:
A college degree of any course
Strong command of the English language
Good communication skills
Familiarity and proficiency in basic computer operations
Previous call center experience ( advantage )
An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
An ability to deliver information at customer's knowledge level in an understandable manner
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Strong customer service orientation.
Candidates must be amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
Candidates must be willing to work in Baguio City
Applicants should be Filipino citizens or hold relevant residence status
Call Center Directory advises to all job seekers to apply as walk-in applicant for Entertainment Media Expert-Baguio job opening of Convergys Philippines.
You can apply at the following Convergys Philippines location(s):
Convergys Baguio
Convergys Baguio
Baguio Technohub, Ordonio Drive
Camp John Hay, Loakan Road
Baguio City Philippines
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