|
Call Center Directory
> Jobs/Careers
>
Director, Customer Operations
Director, Customer Operations
Director, Customer Operations
Date Posted:
2006-04-11
Call Center Company: ShoreTel
Description:
ShoreTel is looking for individuals who are qualified for the position of Director, Customer Operations.
Successfuly applicants for Director, Customer Operations will have a great career in ShoreTel.
The position reports to the Vice President of Global Support Services and serves as a member of that leadership team. This is a hands-on position. The successful candidate will have direct involvement in the development and management of their Customer Operations organization. This includes providing technical leadership to the company?s technical staff, interfacing with Engineering on customer impacting enhancements, development and execution of ShoreTel's implementation services including network assessments, system installations and MAC. Implementation services will be delivered through ShoreTel resources and/or partner resources and networks.
The successful candidate will also have responsibility for leading efforts in developing and implementing world class technical support and operations tools, best practices and methodologies to deliver unsurpassed service and support.
Duties and Responsibilities:
As a member of the Global Support Services leadership team this person has responsibility for the following:
· Leading efforts to develop overall Customer Operations strategies, objectives and metrics. With a focus on developing self help tools, knowledgebase and technical support portals. This role will have a sharp focus on web enabled tools, call deflection and implementation services.
· Drive the highest levels of performance from each team member through coaching, training and metrics.
· Ensuring integration strategies with corporate functions such as IT, sales, marketing and product development.
To apply, email your resume to hr@shoretel.com
Call Center Directory advises to all job seekers to apply as walk-in applicant for Director, Customer Operations job opening of ShoreTel.
Related Jobs:
Our operations coordinator is someone who works directly with our Director of Operations and other department heads to make sure all employees stay motivated, productive and work as a team.
The ke
Expercs is an integrated outsourcing firm and one of the top 3000 corporations in the Philippines. Expercs constantly needs candidates for our clients, which include some of the largest ICT firms and
StarTek Business Process Outsourcing
I am a Brand Warrior!
Ortigas
Company Doctor
Training Director
Subject Matter Expert
Operations Manager
Makati
analytics Manager
Accounts Receivable Spe
ClientLogic provides you a rare chance to work with ease, while reaching for your career goals. ClientLogic taps your inner talents and teaches you how to use it for your own advantage. Aspiring for
Due to our expanding Client base, Confero is currently seeking an ambitious commercially minded Call Centre Manager, for their 75 seat call centre in Wembley, Middlesex. The role will suit a hands-on,
Comments: (0)
|
