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Customer Service Representatives

Customer Service Representatives

Date Posted: 2010-12-14

Call Center Company: Cybernet SlashSupport Philippines

Description:
Cybernet SlashSupport Philippines is looking for individuals who are qualified for the position of Customer Service Representatives. Successfuly applicants for Customer Service Representatives will have a great career in Cybernet SlashSupport Philippines.

Responsibilities:

Respond to all inquiries promptly, politely, courteously, professionally & assertively through phone and email support.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Adhere to agreed processes, meeting required work standards, targets and objectives.




Requirements:

Excellent verbal and written communication skills
Fast and correct typing, ability to create grammatically correct responses without any spelling errors
Excellent inter-personal skills
Basic computer knowledge
Aptitude for learning, understanding and conveying services to members
Sound knowledge of telephone etiquette
Experience with both Voice and Email customer care support as well as helping customers navigate websites or software.
Experience working with difficult customers, ability to de-escalate a call.
Experience with billing/retail phone support
Should have at least 6 months to 1 year previous international call center experience
MUST BE WILLING TO START WORKING IMMEDIATELY

Call Center Directory advises to all job seekers to apply as walk-in applicant for Customer Service Representatives job opening of Cybernet SlashSupport Philippines. You can apply at the following Cybernet SlashSupport Philippines location(s):

Cybernet McKinley
Cybernet SlashSupport Philippines McKinley
CSS Career Center
Ground Floor, 8/10 Building,
Upper McKinley Hills, Fort Bonifacio, Taguig City




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