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Customer Service Representatives

Customer Service Representatives

Date Posted: 2009-11-26

Call Center Company: Help Centric

Description:
Help Centric is looking for individuals who are qualified for the position of Customer Service Representatives. Successfuly applicants for Customer Service Representatives will have a great career in Help Centric.

Help Centric, Inc, is one of the leading Call Centers providing superior customer support to some of the largest Web Hosting and Software companies in the United States. We are currently seeking sharp Customer Service Agents to join our rapidly expanding Technical support departments.

Responsibilities:

1. Proactive customer management including the resolution of issues relating to customer concerns from one or more countries
2. Develops and maintains internal and external customer relations
3. Escalation of stock allocation and customer service concerns
4. Customer inquiry resolution through identification and elimination of source problem
5. Perform sales functions in the delivery of solutions to customer concerns

Requirements:
1. Must have completed at least a 2nd year college level or completed a 2-year vocational course
2. Possess above average to excellent English communication skills, both written and spoken
3. Be able to do multi-tasking
4. Be flexible to work on graveyard shift or shifting schedules
5. Preferably knowledgeable or at least trainable in sales functions
6. Knowledgeable in the use of different operating systems (Windows, Unix, Linux, etc.)
7. Highly analytical and critical way of thinking.
8. Full time positions available


Call Center Directory advises to all job seekers to apply as walk-in applicant for Customer Service Representatives job opening of Help Centric.


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