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Customer Service Representatives - Collections

Customer Service Representatives - Collections

Date Posted: 2010-06-03

Call Center Company: Transcom Philippines

Description:
Transcom Philippines is looking for individuals who are qualified for the position of Customer Service Representatives - Collections. Successfuly applicants for Customer Service Representatives - Collections will have a great career in Transcom Philippines.

Responsibilities:


Assignment Summary:
The role is responsible for ensuring that company debt risk is kept to a minimum by proactively outbound calling customers to recover outstanding accounts, and handling inbound calls. This role requires a dynamic person who has a passion for delivering excellent customer service, whilst ensuring the company collection process is maintained.

Key Responsibilities:
• Handle inbound calls to achieve a minimum SLA of 90/30

• Make outbound calls to customers within collection path requirements
• Ensure collection targets are met whilst maintaining high quality standards
• Update customer records accurately
• Increase direct debit penetration
• Manage the relationship with the customer and collection agencies
• Actively work to retain customers
• Carry out other ad-hoc duties as required

Call Center Directory advises to all job seekers to apply as walk-in applicant for Customer Service Representatives - Collections job opening of Transcom Philippines.


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