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Customer Service Representative
Customer Service Representative (2009-06-11)
Call Center Company:
LWS Media
Description:
LWS Media is looking for individuals who are qualified for the position of Customer Service Representative.
Successfuly applicants for Customer Service Representative will have a great career in LWS Media.
LWS Media, a premiere US offshore partner in the Philippines, is looking for energetic, enthusiastic, intelligent and self motivated individuals to join our inbound team.
Responsibilities:
Under the direction of the Customer Service Team Manager, the primary objective of the Customer Service Representative is to answer customer's accounts and billing questions, complete simple transactions to add or change features of the customer's account, order taking and reservations. Experience in sales or up selling is an advantage.
Qualifications:
Graduate of any four-year degree course or has equivalent work experience
Fresh graduates/Entry level applicants are encouraged to apply.
With typing speed of at least 40 WPM
Willing to work shifts
Conversational English proficiency is required to interact both internally and externally.
Must be able to readily move from task to task and be able to make quality decisions on the fly.
Agents should have good written, verbal and telephone skills to communicate complex language and situations into layman's terms. Must also communicate proficiently in Telephony terms to internal and external contacts.
Work in an organized and efficient manner and do so independently with little to no supervision.
Require premium technical problem solving ability.
Need to be able to learn and retain information to put into action with a minimum of training environment/lecture exposure.
10 Full-Time positions available
THIS POSITION IS FOR IMMEDIATE HIRING. Walk-in applications are very much welcome and preferred for one-day processing from Monday’s to Fridays from 8:00am to 12:00 noon.
Applicants will be immediately called for an appointment for the initial screening so please keep your lines open.
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