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Customer Service Executive
Customer Service Executive
Customer Service Executive
Date Posted:
2011-02-04
Call Center Company: Oakleigh Capital Philippines
Description:
Oakleigh Capital Philippines is looking for individuals who are qualified for the position of Customer Service Executive.
Successfuly applicants for Customer Service Executive will have a great career in Oakleigh Capital Philippines.
Responsibilities:
Support the operational activities of existing and potential clients
attend to all customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer issues
provide operational support to clients via telephone or email and other communication tools.
Handle Client conversion:
(1) Converting inactive and incomplete applications to Live Trading accounts
(2) Converting Demo Account users to Live Trading Accounts
(3) Assist and lead Clients through account opening and processes
(4) Ensure all Client inquir and feedback is answered appropriately and promptly
(5) Ensure all Client problems and act as first call resolution
(6) Provide first level dispute resolution- escalate and respond to appropriate
department
(7) Adhere to all Compliance requirements in any dealing involving Client data.
(8) To educate and assist Clients about the Company FINANCIAL website and
Trading platform;trade in FX, Gold and other Financial Products
trading functionality, features and benefits
(9) Monitor and provide competitor activitiy and marketing suggestions
(10) Adhere to all company policies and procedures
Requirements:
Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking or equivalent.
At least 1 year experience in outbound sales and customer service or within a client services environment experience is required
Able to speak, read and write fluently in English
Creative and analytical
Flexible with shifting schedule
Willing to be based in Makati City, Philippines
Call Center Directory advises to all job seekers to apply as walk-in applicant for Customer Service Executive job opening of Oakleigh Capital Philippines.
You can apply at the following Oakleigh Capital Philippines location(s):
Oakleigh Capital Makati
Oakleigh Capital Philippines
21st Floor, Tower 2, The Enterprise Center
6766 Ayala Avenue Corner Paseo de Roxas
Makati City Philippines
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