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Customer Service (2005-10-10)

Call Center Company: Sutherland Global Services

Description:
Sutherland Global Services is looking for individuals who are qualified for the position of Customer Service. Successfuly applicants for Customer Service will have a great career in Sutherland Global Services.

The representative would handle incoming customer service inquiries and problems via the telephone; recording consistent problem areas with the intent of providing customer satisfaction and retention. Customer Service is the primary function but requires minimal selling or promotion of products or services.

Requirements:
Other duties may be assigned.
Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service.
Handle irate customers, communicate company policy and provide alternative approaches to resolve customer issues.
Fills out contract forms determine charges for service requested, prepares change of address records, and issues discontinuance orders.
Solicits sale of new or additional services.
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Follows up with customers to assure satisfaction, respond to queries, solicit further sales and solve or refer problems.