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Call Center Directory
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Customer Care Representatives
Customer Care Representatives
Customer Care Representatives
Date Posted:
2011-06-20
Call Center Company: StarTek Philippines
Description:
StarTek Philippines is looking for individuals who are qualified for the position of Customer Care Representatives.
Successfuly applicants for Customer Care Representatives will have a great career in StarTek Philippines.
RESPONSIBILITIES:
Responsibilities:
This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.
Job Duties and Expectations :
Answers telephone and provides information/assistance to customers.
Checks mail, fax and email to provide customer assistance.
Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
Communicates with customer on the phone or via written correspondence to resolve concerns.
Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
Follows escalation procedures as needed.
Completes, processes and maintains applicable paperwork and records.
Performs other duties as assigned.
REQUIREMENTS:
Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
Required language(s): English
Fresh graduates/Entry level applicants are encouraged to apply.
100 Full-Time positions available.
Must be willing to work in Ortigas.
SSS and NBI Clearance are required before the job offer.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Customer Care Representatives job opening of StarTek Philippines.
You can apply at the following StarTek Philippines location(s):
StarTek Ortigas
StarTek Call Center
Ground floor, Eton Cyberpod
Corinthian, Ortigas Center
Pasig, Philippines
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