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Credit Manager
Credit Manager
Credit Manager
Date Posted:
2010-07-19
Call Center Company: Affiliated Computer Services (ACS)
Description:
Affiliated Computer Services (ACS) is looking for individuals who are qualified for the position of Credit Manager.
Successfuly applicants for Credit Manager will have a great career in Affiliated Computer Services (ACS).
Responsibilities:
Oversee Workgroup Operations
• Establish and maintain customer focus, sustain customer interaction, and understand and respond to customer
needs/expectations
• Recommend, implement and enforce process improvements and quality control standards
• Build and maintain strong relationships with client
• Research and resolve complex issues
• Facilitate workgroup meetings
Conduct Planning and Budgeting
• Support the development of department plans and budgets
Develop Team
• Coach team members on how to research and resolve complex service issues in accordance with ACS and client
standards
• Determine staff assignments to accomplish business objectives and meet service level agreements
• Serve as a mentor to assess personnel performance, and to provide career counseling
• Conduct performance evaluations and provide counsel on team members' individual development opportunities
• Address performance issues at workgroup and individual level, and identify improvement opportunities
• Motivate workgroup to achieve goals
Service Customers
• Handle customer and supplier phone calls with a high degree of customer service
Manage Performance
• Monitor and report on performance of the workgroup
• Report to Managers regarding overly complex workgroup issues or high risk areas
• Prepare operating and management reports
Requirements:
Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Finance/Accountancy/Banking or equivalent.
1-3 years supervising high volume credit analysis processes for a large organization (S1)
• 5+ years B2B commercial credit analysis, preferably in a manufacturing industry environment, including company
financial statement (balance sheet, income statement, cash flow statement) analysis.
• 5+ years of establishing B2B commercial credit limits and performing credit limit reviews for credit limits up to $50K
using analysis of financial statement ratios, D&B trade reports, trade and bank references, review of present
customer pay performance.
• 5+ years of working with financial ratio spreading software or Excel based financial spreads.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Credit Manager job opening of Affiliated Computer Services (ACS).
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At PointOne, they are leading the evolution of the communications industry toward a new technology era. PointOne is looking for creative, intelligent and entrepreneurial individuals to join their team
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