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Convergys Philippines Job Openings

Convergys Philippines Job Openings

Date Posted: 2011-11-07

Call Center Company: Convergys Philippines

Description:
Convergys Philippines is looking for individuals who are qualified for the position of Convergys Philippines Job Openings. Successfuly applicants for Convergys Philippines Job Openings will have a great career in Convergys Philippines.

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Healthcare Specialist
We are looking for candidates who: Has completed at least a Bachelor\'s/College Degree , Post Graduate Diploma / Master\'s Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master\'s Degree, any field.
Has experience with a Healthcare program or Healthcare related work

Customer Care Specialist

We are looking for candidates with:
A College Degree of any course
Work experience related to sales
Above average communication skills in English
At least 6 months customer service and sales experience of any kind
Background in supporting financial services
Basic computer operations knowledge
Persuasiveness and a willingness to sell
An ability to deliver information at customer\'s knowledge level in an understandable manner
An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Strong customer service orientation.

Workforce Forecasting Supervisor
At least two years related experience in the call center environment; operations, volumes management and/or and scheduling.
Good decision making ability and knowledge of problem solving process
Above average spreadsheet and database management skills
Above average analytical, organizational and interpersonal skills with attention to detail, accuracy and time management
Understanding of call management systems and principles of scheduling an asset
Excellent communication skills, both oral and written Proficiency with various software applications such as Microsoft Word, Microsoft Excel, and IEX TotalView
Candidate must possess at least a Bachelor\'s/College Degree, any field.
Applicants must be willing to work in Ayala.
Preferably 1-4 Yrs Experienced Employees specializing in Sales - Telesales/Telemarketing or equivalent

Reports Assistant
Responsibilities:
Maintain databases on a regular basis
Develop applications through the Microsoft Framework
Assist internal customers with their inquiries and requests
Provide daily, weekly, monthly, quarterly and annual reporting
Secure application latency and performance
Maintain multiple SharePoint sites
Add/Delete/Update user login databases


Requirements:
Candidate must possess at least a Bachelor\'s/College Degree
At least 3 year(s) of working experience in the related field is required for this position.
Must have experience with VBA, VB 6.0, VB.net, VB 2008-2010, Visual Studio, MS Access, SQL and HTML.
Familiarity with SharePoint is a plus
Call Center experience is necessary but not required. A background in professional programming is a plus
Applicants must be willing to work in Alabang,Muntinlupa City
3 Full-Time positions available.


Financial Sales Representative
A FINANCIAL SALES REPRESENTATIVE handles inbound English Customer Service calls from U.S. card members with high quality and cost effective solutions. Customer Service calls will include, but are not limited to:
Account status
Card product information
Disputes
Cash advances/checks
Balance transfers
Payments
Rates/fees
General account maintenance
Lost/stolen/fraud closures
Selling


Requirements:
Convergys Philippines is looking for candidates with:
A College Degree of any course
Work experience related to sales or credit cards
Above average communication skills in English
Basic computer operations knowledge
Persuasiveness and a willingness to sell
An ability to deliver information at customer\'s knowledge level in an understandable manner
An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Strong customer service orientation.

Network Services Manager - Makati

Responsibilities:
Manage, support and lead a team of skilled technical personnel responsible for supporting one or more technical disciplines of the business.
Maintain overall responsibility for the management of work in Vantive inboxes, including commitment to meet stated SLA’s at a business unit or call center.
Provide on-call technical support via pager as required.
Responsible for the business continuity readiness of the technical infrastructure.
Interface with Network Services management team to provide site and team updates, as well as learn of communications that need to be provided to the team.
Make decisions in resolving escalated problems and issues.
Prioritize work to be done by technicians, as needed.
Regularly meet with site management to ensure effectiveness of Network Services.
Proactively engage with business units and projects to ensure work is completed in timely manner and the needs of the business are met.
Lead staff meetings on regular basis to inform team of business activities, and plan for on-going work and projects.
Support the vision and lead the team in support of overall business initiatives
Oversee management of the switch room environment, ensuring all backups, monitoring, and maintenance take place.
Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.



Requirements:
Five to seven years related experience or equivalent combination of education and experience
Technical Certification of LAN, Cisco, Windows Operating System (MCSE) is expected at this level.
Proficiency with various software applications such as Microsoft Word and Excel
Demonstrates advanced technical aptitude and strong analytical skills
Must possess excellent interpersonal, organizational, time management, judgement, and decision-making skills.
Excellent oral and written communication skills
Preferably Assistant Manager / Managers specializing in IT/Computer - Network/System/Database Admin or equivalent.
Applicants must be willing to work in Makati.
Full-Time positions available.

Your dreams are now close to Home with the Biggest and Best call center in manila. Convergys San Lorenzo

Now Hiring
Health Care Customer Service Associates
customer Service Specialist
Technical Support Experts
Financial Service Associates

Current Job Openings
Floor Assistant for a Technical Program
Bachelor’s degree in related field with 1 to 3 years related experience or equivalent combination of education and experience
Proficiency with various software applications such as Microsoft Word and Excel
Attention to detail
Can work with minimal supervision and good attendance record
Detail and service level (SLA) orientated (keen ability to observe systems and recommend improvement opportunities)
Ability to multi-task and maintain composure in a demanding work environment
Excellent verbal and written communication skills
Required language(s): English
Applicants must be willing to work in San Lazaro,Manila.


Customer Service Associates for HMO Assistance and Technical Account
Team Leaders

Senior Operations Managers
Should have at least 2 years experience as an Operations Manager in an international call center

Operations Managers
should have at least 1 year experience as a Team Leader in an international call center

Team Leaders
should have at least 1 year experience as Team leader in an international call center

Customer Service Associates
Collection Care Representatives

Openings in Cebu:
Customer Care Associates
Recruitment Coordinator
Recruitment Associate

Openings in Alabang
With Sales Accounts offering up to 30K monthly sales incentive

Customer Service Associates
Recruitment Specialist (at least 6 months recruitment experience is required)
Operations Manager

Openings in Ortigas
outbound collections representatives
technical support representatives
finance and sales associates
hr administrative assistant
recruitment specialist
Sr. Statistician
Statisticians
SAS Analyst

Openings in Cebu
Customer Care Associates
Team Leaders
Culture & Communication Trainers - Bacolod


Convergys Philippines gives employees feedback on their performance as well as opportunities aligned with their individual skills. That\'s development inside the doors of Convergys Philippines.

Inbound Customer Care Representativdes (Alabang, Commonwealth, Makati)
Sourcing Officer (Alabang, Commonwealth)
Financial and Sales Associates
Fraud Analysts
Operations Manager - Sales Account (alabang)
Team Leaders: Health Care, Internet Service Account

Operations Managers - Subscription, Internet Service Account
Team Leader
Inbound Customer Service with knowledge of the insurance industry

Inbound Customer Care Representatives - Health Care (makati) Pilot program
Bachelor\'s degree holder from any field
at least finished 2nd year level in college
above average communication skills
can type at least 20wpm
ability to spell well, as many callers are elderly
prior customer service experience is a plus
good problem solving skills as the callers are describing a device and CCRs are helping them solve the problem
high level of patience and empathy due to age of callers

Technical Support Representatives
Bachelor\'s degree holder from any field
at least 2nd year level in college
knowledge of basic computer operations
willingness to rotate shifts, as needed
courteous with strong customer service orientation
dependable with proficient attention to detail
good listening and responding skills
solid problem solving skills
technical knowledge in DSL, internet and broadband preferred but not required





Call Center Directory advises to all job seekers to apply as walk-in applicant for Convergys Philippines Job Openings job opening of Convergys Philippines.


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