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Concentrix Philippines Job Openings

Concentrix Philippines Job Openings

Date Posted: 2012-01-23

Call Center Company: Concentrix Technologies

Description:
Concentrix Technologies is looking for individuals who are qualified for the position of Concentrix Philippines Job Openings. Successfuly applicants for Concentrix Philippines Job Openings will have a great career in Concentrix Technologies.

Jump Start your Career with Us! A career with Top Pay and a Bonus!
Outbound Sales Reps (background in sales distribution)

CSR & TSR for Satellite Provider
Collections Analysts
Technical Support Engineers
Credit Operations Analysts
Bilingual Customer Support Representatives - Mandarin, Korean, Thai, Japanese, German, Italian, Spanish

Customer Support / Technical Support Reps for Satellite Service Provider

Customer Account Specialists (with experience in merchandise returns)
French Customer Accounts Specialists

Workforce Specialist
Responsibilities:
Monitors call volume of inbound call traffic to ensure customer needs are met by performing real-time monitoring of agents who have too much AUX breaks and call abandonment; and by calling the attention of the Team Leader who is assigned to monitor members of that team.
Accesses the VNC and monitors agents who have acquired too long call time to verify whether they are playing computer games or surfing the internet for personal reasons and informs the respective Team Leader or Shift Supervisor in order to call the attention of the agent involved.
To analyze call center trends including call volumes, call patterns, staff productivity, attrition rates and resource allocation so as to optimize manpower utilization in operations by placing its manpower in the right schedule based on weekly call trends and client’s forecasts.
Forecasts call capacity daily by analyzing what factors affected productivity , e.g., absenteeism, attrition, system failure, human factors – call efficiency (AC)to serve as basis for call capacity per day vis-a-vis client requirements as forecasted by LinkSys.
Forecasts scheduling/headcount/hiring needs by basing it on weekly call trends to meet client requirements and to provide them information on the company’s existing call capacity per week.
Managing the queue, breaks and skill proficiencies
Schedules agents based on call trends/forecast per shift (14 shifts per day) which is good for 2-3 moths by monitoring time/call arrival/trends daily; by looking at what day has the most calls and how long as basis for scheduling work and rest days to optimize manpower utilization
Addresses employee concerns regarding shift schedule revisions and changes by calling the attention of the Workforce Management Supervisor or by deciding whether the reason for swapping of schedule is valid or not
Submits daily and weekly reports regarding the absenteeism of agents by checking the Daily Time Record ( DTR ). Also submits a monthly report which is a compilation of the Daily and Weekly Absenteeism Reports in order to inform the headquarters and management of the performance of the Operations Group.
Requirements:
Candidate must possess at least a Bachelor's/College Degree in Mathematics or equivalent.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science/Statistics or equivalent.
Proficient in MS EXCEL (Macro, pivot)
Job role in Statistician/Mathematician or equivalent.
7 Full-Time positions available.

Sales Representative with PHP 22,000 Signing Bonus

Requirements:

Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Sales - Engineering/Technical/IT or equivalent. Job role in Others or equivalent.
Excellent communication skills
With technical background
Excellent telemarketing skills
Familiarity with computer peripherals
With strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status
10 Full-Time positions available.

Concentrix is one of the leading companies in the world in Hardware and Software, Customer Relationship Management Services and Entertainment and Media

Earn as much as P35,000 monthly. Plus get a P22,000 signing bonus

We Need:
Customer Service Representatives
Technical Support Agents
OUtbound Sales Representatives
Collections Analyst
Customer Care and Education Representatives
GIS Analysts
Technical Support Engineers (Davao)
Product Support REpresentatives (Davao and CDO)
NOC Virtual IT Helpdesk Support
Other Vacancies
HR OD Manager
Process Improvement Manager
Internal Audit Manager
IT Manager
Accounting Assistant Manager
Quality Assurance Specialists
Senior Programmers
Workforce Management Specialists
HR Associates
Administration Assistant
Systems Analyst
Technical Trainers

Call Center Directory advises to all job seekers to apply as walk-in applicant for Concentrix Philippines Job Openings job opening of Concentrix Technologies.


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