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Compensation and Benefits Lead





Compensation and Benefits Lead


Date Posted: 2011-02-04

Call Center Company: NCO Group

Description:
NCO Group is looking for individuals who are qualified for the position of Compensation and Benefits Lead. Successfuly applicants for Compensation and Benefits Lead will have a great career in NCO Group.


Recruitment
Assists in planning workforce requirement on a monthly, quarterly and yearly basis;
Partner with Recruitment Department to ensure headcount needs are met. Participates in the formulation of short-term and medium term ramp plans.
Coordinates operations interview and assists in internal employee transfers
Employee Relations
Provide conflict resolution and guidance with employee relations issue in accordance with the Policy on Discipline and Discharge.
Assists managers in the interpretation and application of the Code of Conduct and other HR Policies.
Monitors ER related concerns and recommend action plans/interventions to reduce recurring issues. Provide interventions to increase employee morale and engagement.
Conduct yearly Employee Pulse Survey to drive, design and implement account specific HR initiatives.
Compensation and Benefits
Salary structuring and leveling
Assists the account leads in dealing with payroll disputes.
Assists in the formulation of incentive scheme to align with the account's overall business strategy.
Interpret salary and wage survey and recommend a blueprint for attracting and retaining employees.
Learning and Development
In partnership with the Learning and Development team, recommends delivery of organizational effectiveness and training solutions. Potential areas of focus include, but not limited to, team development, performance management, competency development, 360 degree feedback, career pathing and succession planning.


Requirements:
Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree or Professional License (Passed Board/Bar/Professional License Exam) in Human Resource Management, Law or equivalent.
Excellent interpersonal, written and oral English communication skills.
Critical thinker, very responsible, highly organized.
With Human Resources experience in a call center industry.
Ability to do compensation and salary leveling/structuring
At least 4 year(s) of working experience in the related field is required for this position.
Background in Law preferred.
Amenable to graveyard shifts and work in Quezon City Site
Applicants should be Filipino citizens or hold relevant residence status.

Call Center Directory advises to all job seekers to apply as walk-in applicant for Compensation and Benefits Lead job opening of NCO Group. You can apply at the following NCO Group location(s):

NCO Quezon City
NCO Group Quezon City
5/F ELJ Communications Center
(ABS-CBN Compound)
Mother Ignacia Street, Quezon City
Tel Nos: 920-8030/9817558
Philippines




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