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Communication Coach
Communication Coach
Communication Coach
Date Posted:
2010-05-26
Call Center Company: Cognizant Philippines
Description:
Cognizant Philippines is looking for individuals who are qualified for the position of Communication Coach.
Successfuly applicants for Communication Coach will have a great career in Cognizant Philippines.
Responsibilities:
Recruiting candidates well suited for the project
To do the initial trainings and base lining for every new member of the team
Ensuring that every team member is ready for the process in terms communication & call handling skills
First point of contact for communication escalation
To provide continuous training, coaching and mentoring to all team members
To monitor calls regularly and provide feedback to all agents
Report generation and analysis
Requirements:
Excellent communication skills and mastery in the English language
Previous training experience
Good knowledge in coaching skills/content development/feedback sessions/customer service and ability to manage with minimum supervision
Willing to travel and work in 24x7 environment
Needs to have good Computer knowledge - working on Ms office/generating reports in excel etc
Customer service orientation and ability to work in a team
Excellent Soft skill, Communications skills(Voice & Email) to handle team members
Proactive and responsible overall
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 2 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
5 Full-Time positions available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Communication Coach job opening of Cognizant Philippines.
You can apply at the following Cognizant Philippines location(s):
Cognizant McKinley
Cognizant Technology Solutions
5th Floor 10 Upper McKinley Building
McKinley Hills Fort Bonifacio,
Taguig City, Philippines
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