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Client Services Project Manager
Client Services Project Manager (2006-04-08)
Call Center Company:
eStara
Description:
eStara is looking for individuals who are qualified for the position of Client Services Project Manager.
Successfuly applicants for Client Services Project Manager will have a great career in eStara.
Location: US-VA-Reston
Status: Full Time
Job Category: Client Services
Relevant Work Experience: 1 - 5 Years
Career Level: Experiences (Mid-Level)
Education Level: Bachelor's Degree
Job Description:
- Reporting to Director of Client Services, the Project Manager will be in charge of overseeing all aspects of an account's implementation life cycle. This is a very hands-on position, suited for those with a strong ability to adapt quickly and learn new technologies and processes, and a high focus on customer service, communication, and organizational experience. The project manager will work directly with 2-4 sales executives to support new accounts in a seamless transition from prospect to long term customer. You will be responsible for the successful training, support, and launch of services to eStara’s external customers. Projects will encompass project management planning and task level coordination. Your goals and objectives will align with eStara core values: an absolute devotion to customer satisfaction, courtesy, and professionalism in everything we do.
Competitive Salary + Great Benefits + Bonus Program
Responsibilities:
- Manage customer accounts throughout the entire implementation life cycle, from project initiation to education and training and on-going support.
- Work with customers to outline the project scope and requirements; set expectations and goals, due dates and deliverables, to ensure timely completion of project.
- Work with customers to outline training programs and procedures and presenting hands-on training on system tools, procedures, and support processes.
- Problem resolution and customer/technical support coverage. On-call support may be necessary (very infrequently).
- Provide Sales and Marketing support throughout the account's life cycle.
- Provide review of account status and reporting to management.
- Manage and prioritize many ongoing projects.
Requirements:
- 1-5 years direct customer and/or vendor management experience of project teams with 2 or more resources from various departments.
- Demonstrate a proven record of successfully managing multiple, concurrent critical large projects.
- Some level of proficiency with html.
- Proficiency using standard software applications, including Microsoft suites and Photoshop, Paint, or similar web imaging tool.
- Call center or telephony experience preferred.
- Highly motivated, flexible, and self-sufficient.
- Excellent written and verbal communication and presentation skills.
- Outstanding organizational skills.
Send resumes in MS WORD doc format only to hr@estara.com
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