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Client Service Representative Manager
Client Service Representative Manager
Client Service Representative Manager
Date Posted:
2012-01-17
Call Center Company: TRUSTe Philippines
Description:
TRUSTe Philippines is looking for individuals who are qualified for the position of Client Service Representative Manager .
Successfuly applicants for Client Service Representative Manager will have a great career in TRUSTe Philippines.
Responsibilities:
TRUSTe’s Customer Support Representatives (CSRs) in Cebu will perform critical work that directly supports TRUSTe’s new and existing customers. TRUSTe’s privacy-related products apply to businesses and consumers across web sites and mobile applications, as well as, cloud and advertising environments for all industries throughout the world. Primary activities that the CSR Team in Cebu will be responsible for include: completing customers’ privacy reports, checking customer installations to ensure they adhere to TRUSTe’s requirements, checking for trademark infringements, etc. Work that is completed by the CSR Team in Cebu will be provided to the Client Service Manager in San Francisco, who will communicate results and required action to the customer. Work that will be completed by the CSR Team in Cebu is critically important for TRUSTe’s privacy certifications and provides significant value to new and renewing customers.
Effectively lead and manage a 5 to 10 person team in Cebu, Phillipines, that will be part of, and will ultimately report to a group based in San Francisco, CA, which will ultimately own and manage the client’s relationship and overall service delivery
Manage the Cebu team’s workload by effectively assigning and ensuring successful completion per defined quantity- and quality-related service levels
Communicate regularly, accurately and effectively with the team based in San Francisco, CA
Demonstrate sound business judgment and decision-making skills in day-to-day problem-solving and escalation activities
Continually earn respect from your customers, peers and colleagues through daily interactions
Ensure that the CSR Team in Cebu consistently delivers TRUSTe’s products and services in a manner that continually enhances service delivery and customer satisfaction metrics
Be able to effectively work with small and large customers across all industries and to demonstrate an understanding and knowledge of customers’ businesses
Demonstrated ability to define and implement solutions that enhance customer happiness and save time and money for all
Compose and deliver training to the CSR Team in Cebu that enables all team members to complete work that is deemed invaluable by TRUSTe’s customers and show continuous improvement
Take on new initiatives that help TRUSTe or its customers exceed goals or expectations
Requirements:
Demonstrated exceptional time- and people-management skills
Be able to get along with and proactively manage all personality types and to drive win/win solutions and environments with everyone most of the time
Lead a team that identifies and meets commitments consistently
Demonstrated analytical and intuitive capabilities in problem diagnosis and resolution
An ability to analyze complex environments and define, monitor, and effectively communicate action plans that drive forward progress
Has led and implemented a major project or change-management initiative successfully
Demonstrated working knowledge of MS Office applications and Internet technologies (HTML, FTP, cookies, web beacons, etc.)
Demonstrated attention to detail
A desire to learn more about online privacy and to be the focal point for the Cebu Team to resolve questions or issues that arise
BA/BS required and 3+ years of prior management experience, preferably with a remote team
Project/Program Management experience a plus
CIPP certification a plus
Call Center Directory advises to all job seekers to apply as walk-in applicant for Client Service Representative Manager job opening of TRUSTe Philippines.
You can apply at the following TRUSTe Philippines location(s):
TRUSTe Cebu
TRUSTe Philippines
Unit 501 5/F Keppel Building,
Cebu Business Park Cebu City
Philippines
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RESPONSIBILITIES:
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