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Career with Ansafone
Career with Ansafone (2009-11-04)
Call Center Company:
Ansafone Communications
Description:
Ansafone Communications is looking for individuals who are qualified for the position of Career with Ansafone.
Successfuly applicants for Career with Ansafone will have a great career in Ansafone Communications.
Join a company that provides training, support and excellent benefits.
Ansafone Communications is currently accepting applications for:
Call Center Representative
Answers inbound telephone calls from customers, speaks in a friendly, courteous and professional manner by viewing a video screen and using a computer keyboard.
ESSENTIAL FUNCTIONS:
* Communicate effectively and professionally with internal and external customers.
* Be able to meet the physical demands of the job within the described work environment.
* Serve as Ansafone Call Center’s professional representative when dealing with customers.
* Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer support functions. Maintain regular attendance to be available for customers at all times.
* Apply a positive customer service attitude in interactions with all internal and external customers.
* Maintain the utmost confidentiality and security as it pertains to clients and Ansafone Call Center Services as covered under the Electronic Communications Privacy Act and in accordance with the policies and procedures of Ansafone Call Center Services.
* Take incoming calls from customers of Ansafone Call Center Service clients while recording accurate information and product orders.
* Multi-task; be able to change from one task to another without loss of efficiency or composure.
POSITION RESPONSIBILITIES :
* Be available at your desk to take incoming calls from customers.
* Interact with customers in a professional and courteous manner at all times.
* Adhere to Ansafone Call Center’s privacy policies and procedures to ensure each customer’s privacy is protected.
* Record electronic customer transactions accurately and with every contact.
* Perform assignments while working with customers, callers, and co-workers under limited time frames.
* Assist Customer Service Representatives and Sales Consultants with information needed to provide our customers with quality service.
* Complete all training sessions including e-learning modules.
* Perform other duties as assigned.
POSITION QUALIFICATIONS AND REQUIREMENTS:
* Must be available to work 4 to 8-hour daytime or evening weekday/weekend shifts.
* Attendance is mandatory for every training class.
* Apply patience and understanding in all customer interactions.
* Maintain professional demeanor.
* Communicate professionally and courtesy when speaking with customers.
* Skillfully record electronic transactions while talking with customers over the phone.
* Work independently.
* Type at a minimum 25-30 words per minute
* Demonstrate initiative and self-motivation.
* Available to work weekends and holidays.
EDUCATION AND/OR EXPERIENCE:
* A high school diploma or GED is required.
* Previous customer service experience preferred
Join Ansafone Call Center and immediately enjoy:
* Competitive wage
* Flexible scheduling around the clock—perfect for students, homemakers, retirees
* Casual dress every day
* Referral bonus when we hire a friend you refer
* Quality training in the growing field of customer service
* A friendly, relaxed office environment
* The security of a stable corporation: Ephonamation Inc.
Benefits for Full Time Positions start just 90 days after hire:
* Medical insurance
* Dental and vision (delete vision) insurance
* Flex plan
* Retirement plan
* Tuition assistance
* 401K Plan (available after one year)
* And much, much more!
How do I join the Ansafone team?
* Come in and complete our application process.
* Applicants must have a High School Diploma or GED.
* Applicants are subject to a background check.
* If your application meets the qualifications we are looking for, we will contact you within five business days.
* Call us at 1-800-817-1087 if you'd like more information before applying.
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