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Call Center Directory
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Call Centre Manager
Call Centre Manager (2006-01-17)
Call Center Company:
Confero
Description:
Confero is looking for individuals who are qualified for the position of Call Centre Manager.
Successfuly applicants for Call Centre Manager will have a great career in Confero.
Due to our expanding Client base, Confero is currently seeking an ambitious commercially minded Call Centre Manager, for their 75 seat call centre in Wembley, Middlesex. The role will suit a hands-on, excellent communicator looking for an exceptional career opportunity. You should be a motivational leader with at least 3 years proven experience in managing teams of up to 100 staff, preferably within an outsourced call centre environment. Outbound telesales experience is essential.
The candidate will need to proficiently drive both outbound and inbound campaigns, helping to maintain SLA's & KPI's, performance monitoring, staff management, motivation and rostering. A good technical understanding of ACD systems, call scripting, SQL databases and Crystal reporting will be beneficial.
Reporting to the Operations Director as part of the Senior Management team, with the prospect of promotion to Group Call Centre Director in conjunction with Confero's UK roll out programme. This is an excellent career opportunity to progress as the company continues to grow.
There is an attractive salary package for the right candidate.
please email your CV to ccm@confero.co.uk
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